Parminder Singh
Brampton,,ON
Summary
Experienced Technical Support Advisor adept at engaging callers, analyzing tech issues, and providing step-by-step instructions. Skilled in multitasking and conflict resolution, with a calm demeanor in high-pressure situations. Thrives in remote work environments, collaborating effectively while maintaining strict schedule adherence and delivering high-quality customer service.
Overview
5
5
years of professional experience
Work History
Technical Service Representative
HVAC-R The Master Group
02.2023 - 11.2023
- Engage with clients with ease, proficient in issue diagnosis and technical troubleshooting.
- Proficient in navigating complex software environments to derive solutions.
- Skilled in multitasking within technical systems, delivering instructions with clarity.
- Expert in conflict resolution, adept at de-escalating customer dissatisfaction.
- Provided comprehensive training for new hires, leading to a more efficient and knowledgeable workforce.
Technical Support Specialist
Cole International
02.2022 - 12.2022
- Self-motivated and disciplined in remote work settings, maintaining productivity.
- Committed to full-time schedules in structured settings, managing high call volumes.
- Prepared to maintain a professional workstation with necessary equipment for extended periods.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
Customer Care Representative
Flipkart
03.2019 - 11.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
Education
Business Administration
Niagara College
Toronto, ON12.2023
Computer Applications Development
Swift Eduction
Lucknow, India07.2021
Skills
- Client Engagement & Technical Support
- Multitasking & Instruction Delivery
- Conflict Resolution
- Remote Work Discipline
- Schedule Adherence & Call Management
- Customer Service
Timeline
Technical Service Representative
HVAC-R The Master Group
02.2023 - 11.2023
Technical Support Specialist
Cole International
02.2022 - 12.2022
Customer Care Representative
Flipkart
03.2019 - 11.2021
Business Administration
Niagara College
Computer Applications Development
Swift Eduction
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