Sami Khan
Oshawa
Summary
Versatile Technical Support professional skilled at offering clients easy-to-understand guidance and actionable advice. I possess strong skills in communication, interpersonal relations, organization, analysis, and problem-solving. I have 2+ years experience in supporting hardware/software installation, configuration, maintenance, and upgrades, with expertise in programming languages such as C++, C#, Python, JScript, and HTML.
Overview
2
2
years of professional experience
Work History
Client Service Clerk
Spark Centre
07.2023 - Current
- -Client Relationship Management (CRM) data management and other tracking
- -Sharepoint Updates and Organization
- -Client Services programming support-Masterclasses, Partnerships, Events, Advisory
- -Microsoft Teams updates and organization
- -Client Engagement and follow-up
- -Stakeholder and Client Analysis and updates
- -Admin support-document management
- -Projects as assigned
- -AI tools combine machine learning algorithms to transform data extraction
- -Other support as necessary
- Conducted statistical analysis and interpreted results to guide organization's decision-making process
Technical Support Analyst
Staples
01.2023 - 07.2023
- Identify and resolve computing issues faced by end users by analyzing problem, finding appropriate resources, testing potential fixes, and following up to ensure resolution
- Set up, transport, and install PCs/Laptops for remote office workers
- Stay up-to-date on relevant policies to provide technically accurate solutions to users
- Collaborate with internal teams or vendors to execute projects
- Investigate, address, and respond to inquiries promptly
- Participate in projects that emerge, such as implementing new applications or hardware
IT Support Associate
Amazon
01.2022 - 12.2022
- Offer on-site/remote assistance to solve variety of IT-related software and hardware problems
- Create precise, comprehensive, and timely ServiceNow call logs that document customer interactions
- Adhere to standard operating procedures (SOP) by making effective use of knowledge management
- Automate manual tasks and develop/improve small tools to increase team efficiency
- Follow up with customers to verify issue resolution and send necessary parts
- Evaluate and escalate electronic tickets via ServiceNow to relevant departments.
- Generate Service Now tickets and perform preliminary troubleshooting before forwarding to appropriate team.
- Help Team Lead by collecting performance metrics from ServiceNow system for SLA reporting.
Technical Support Analyst
YM INC.
04.2021 - 12.2021
- Resolved issues with systems, hardware and telephones quickly and accurately
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Applied effective time management techniques to meet tight deadlines
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Resolved problems, improved operations and provided exceptional service
Education
Bachelor of Engineering (Honours) - Software Engineering
Ontario Tech University
Oshawa, ONAdvance Diploma - Electronics Engineering Technology
Seneca College
North York, ON08.2022
Skills
- Microsoft Office 365
- Windows Support
- Design and testing
- Application Support
- Remote Technical Support
- Test Automation
- Software Quality Assurance
- Problem-Solving
- Attention to Detail
- Active Listening
- Technical Writing
- Virtualization
- Technical Documentation
- ITSM Software
- C,VHDL,SQL,CSS, HTML, Java Script, Python
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Service Clerk
Spark Centre
07.2023 - Current
Technical Support Analyst
Staples
01.2023 - 07.2023
IT Support Associate
Amazon
01.2022 - 12.2022
Technical Support Analyst
YM INC.
04.2021 - 12.2021
Bachelor of Engineering (Honours) - Software Engineering
Ontario Tech University
Advance Diploma - Electronics Engineering Technology
Seneca College
Achievements
- IBM: Introduction to SQL
- KUKA: ROB555 – Robotics Basic
- HarvardX CS50AI: Introduction to Artificial Intelligence with Python
- George S. Henry Academy Computer Technology Award
- Junior Achievement Information Technology Excellence Award
Achievements
- IBM: Introduction to SQL
- KUKA: ROB555 – Robotics Basic
- HarvardX CS50AI: Introduction to Artificial Intelligence with Python
- George S. Henry Academy Computer Technology Award
- Junior Achievement Information Technology Excellence Award
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