Verified
This profile is verified using an email address.
Chrissy Chris Amyot
Registered Social Service Worker
Picton,ON
Summary
Bilingual healthcare and operations professional with experience across healthcare, social services, mental health, disability, intake, quality assurance, HR, and team development. Skilled in coordinating intake and service workflows, supporting diverse and vulnerable populations, and improving processes in fast-paced environments.
Brings a trauma-informed, culturally responsive, patient-centred approach to communication, service coordination, and problem-solving. Strong in documentation, compliance, stakeholder communication, workflow analysis, and adapting quickly to new systems and environments.
Analytical, organized, and collaborative, with a proven ability to manage competing priorities, identify process gaps, and contribute to effective team performance and continuous improvement.
Overview
29
29
years of professional experience
15
15
Operations Management
20
20
Client Centered Service
10
10
Quality Assurance and Matrix Management
15
15
Financial Control & Audit
20
20
Human Resources & Office Management
Work History
Operations, Management, Client Centered Service
MultiCare Health
Picton, Canada
11.1997 - Current
Consolidated Professional Experience
- Patient and client experience improved through support for vulnerable and complex populations across mental health, addictions, crisis services, disability, community programs, government services, and healthcare administration.
- Continuity of care supported through registered social service work in culturally informed, trauma-informed, person-centered practice, including intake, triage, assessment, referral coordination, documentation, crisis response, and operational support.
- Dignity, choice, privacy, safety, and respect guided service navigation and communication across diverse patient and client interactions.
- Inclusive, culturally responsive service delivery guided support for complex needs, with cultural humility, sensitive communication, and barrier-aware navigation.
- Risk awareness, information gathering, and coordination improved access for vulnerable populations with mental health, addictions, crisis, disability, and social needs.
- Operational quality strengthened through workflow management, process improvement, program administration, documentation, QA, data integrity, and healthcare systems support.
- Progressive practice across patient-facing care, intake, crisis response, disability, community services, healthcare administration, and operations formed one connected professional foundation.
Education
Registered Social Service Worker (RSSW) - Social Work
Durham College
Oshawa10-2022
Skills
Technical Skills
Customer Care & Leadership
- Customer Care & Experience
- Customer Service
- Service Leadership
- Team Leadership
- Employee Supervision
- Staff Training
- Staff Onboarding
- Issue Resolution
- Customer Communication
- Relationship Management
- Conflict Resolution
Operations & Service Delivery
- Operations Management
- Operational Coordination
- Service Delivery Optimization
- Performance Improvement Strategies
- Resource Scheduling
- SOP development
- Scheduling Coordination
- Scheduling Systems
- Workflow Optimization
- Workflow Improvement
- Process Improvement
- Continuous Improvement
- Change Management
- Cross-Functional Collaboration
- Project Management
Quality, Performance & Compliance
- Quality Assurance & Monitoring
- Performance Evaluation
- Performance Improvement
- Root Cause Analysis
- Process Compliance
- Healthcare Compliance
- Documentation Auditing
- Compliance Monitoring
- Records Management
Administration & HR
- HR & Office Administration
- Administrative Coordination
- Office Administration
- Policy Writing
- Payroll Administration
- Client Intake
- Organizational Skills
- Attention to Detail
- Problem Solving
- Microsoft Office 365
- Microsoft Word
- Microsoft Excel
- Microsoft Teams
- Google Workspace
- CRM Platforms
- Salesforce
- Zendesk
- Jane App
- Ontario Telehealth Network
- Cloud-Based Collaboration Tools
- Cloud Telephony CCaaS
- Unified Agent Desktop
- VPN
- Project Management Software
- Database Management
- Data Management & Reporting
- Electronic Health Records (EHR)
- EPIC
- SAMS
- OHATS
- MedRecs
- Quality Assurance Systems
Certifications
Trauma-Informed Care (CTRI)
ASIST — Applied Suicide Intervention Skills Training
First Aid, CPR & AED
Work Preference
Work Type
Full TimeContract WorkGig WorkLocation Preference
RemoteTimeline
Operations, Management, Client Centered Service
MultiCare Health
11.1997 - Current
Registered Social Service Worker (RSSW) - Social Work
Durham College