Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Muhammad Bilal Iqbal

North York,Ontario

Summary

Dedicated professional with a proven track record as a Retail Associate and Customer Service Representative. Possesses a deep understanding of retail operations, interpersonal skills, and a commitment to delivering an exceptional customer experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Ftero Fit
09.2021 - 05.2023
  • Assisted customers in the selection of clothes by listening to their requirements and suggesting accordingly, resulting increase in customer satisfaction ratings
  • Demonstrated a comprehensive knowledge of product features, resulting in increase in sales of featured items
  • Used point-of-sale systems to accurately and efficiently process customer transactions
  • Maintained a clean, organized, and inviting store environment, resulting in an increase in customer engagement
  • Developed and implemented a customer loyalty program that increased repeat customers.

Customer Service Representative

Gadget Galaxy Hub
08.2019 - 08.2021
  • Demonstrated expert knowledge of a wide range of tech products, including smartphones, laptops, wearables, and accessories.
  • Offered exceptional technical support, troubleshooting, and problem-solving for customers facing issues with their gadgets.
  • Assisted customers in the sales process, explaining product features, handling transactions, and consistently meeting or exceeding monthly sales targets.
  • Managed returns and exchanges following the store's policies, ensuring a smooth and hassle-free process for customers.
  • Responded to customer inquiries through various channels, including in-person interactions, phone calls, emails, and live chat.
  • Conducted product demonstrations and educational sessions, enhancing customer awareness and engagement.

Education

Business Information Technology

Seneca International Academy

Skills

  • Leadership
  • Fast Learner
  • Ability to Work in a Team
  • Customer Service
  • Communication Skills
  • Microsoft Office
  • Effective Time Management
  • Sales Expertise
  • Teamwork
  • Product Knowledge
  • Conflict Resolution
  • Retail Sales

Certification

  • CPR, Canadian Red Cross

Languages

English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Full Professional
Hindi
Full Professional

Additional Information

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Timeline

Retail Sales Associate

Ftero Fit
09.2021 - 05.2023

Customer Service Representative

Gadget Galaxy Hub
08.2019 - 08.2021

Business Information Technology

Seneca International Academy

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Muhammad Bilal Iqbal