Kimberly Pichuela
St. Catharines,ON
Summary
Results-driven Sales Associate with over 7 years of experience in delivering exceptional customer service and fostering client relationships. Demonstrates a strong work ethic, adaptability, and outstanding interpersonal skills, consistently achieving sales targets. Proven ability in multitasking and effective time management, dedicated to creating positive and memorable customer experiences. Seeking to leverage expertise in a challenging new role to drive sales growth and enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Fitflop PH
Marikina City, Philippines
08.2024 - 05.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Admin Sales Associate
Family Jewels Inc (Miladay)
Marikina City, Philippines
12.2023 - 02.2024
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and organized stockroom for efficient product flow.
- Conducted regular team meetings to discuss goals, updates, and performance expectations.
- Trained and mentored staff on customer service best practices and sales techniques.
- Monitored cash handling procedures to ensure accuracy during transactions.
- Supervised work of cashiers, training new team members and monitoring performance.
- Maintained updated records on product deliveries, returns, damages.
- Tracked store inventories and ordered new materials to prevent shortages.
- Answered customer queries and complaints and provided prompt solutions.
- Assigned tasks to staff according to workload requirements.
- Enforced safety protocols at all times while managing store operations.
- Recorded quantities of damaged, faulty or expired items in product reports.
- Resolved customer complaints regarding storage and delivery of goods.
- Ensured all documents related to shipments were accurate before sending out orders.
Retail Sales Associate
Suyen Corporation (Bench PH)
Pasay City, Philippines
06.2022 - 10.2023
- Assisted customers in selecting products that meet their needs.
- Maintained store cleanliness and organized product displays.
- Engaged with customers to enhance their shopping experience.
- Participated in inventory management and restocking efforts.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
Retail Sales Associate
Nike Philippines
Taguig City, Philippines
01.2020 - 03.2022
- Assisted customers with product selection and inquiries.
- Maintained organized displays and stocked merchandise effectively.
- Educated customers about promotions and loyalty programs.
- Handled customer complaints professionally and efficiently.
- Conducted inventory checks to ensure stock availability.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Adhered to company initiatives and achieved established goals.
Sales Representative Team Leader
New RBW Marketing Inc
Marikina City, Philippines
05.2018 - 04.2019
- Led team of sales representatives in achieving daily sales targets.
- Trained new sales staff on products and customer service techniques.
- Coordinated scheduling to optimize team performance during peak hours.
- Conducted role-playing sessions to improve sales techniques and customer interaction.
- Assisted in developing promotional materials for product launches and events.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Collaborated with marketing team to align strategies with sales objectives.
- Resolved customer complaints promptly and professionally.
- Developed and implemented team strategies to increase sales productivity.
- Negotiated contracts with customers in order to maximize profits.
- Monitored competitor activities in order to stay ahead of the competition.
- Performed comprehensive market research to expand sales.
- Ensured compliance with company policies and regulations at all times.
- Listened to customer needs to identify and recommend best products and services.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Education
Advance Diploma - Culinary Innovation & Food Technology
Niagara College, Niagara On The Lake
Niagara-on-the-Lake, ONSkills
- Culinary skills
- Inventory management
- Customer service
- Team leadership
- Sales techniques
- Training and mentoring
- Problem resolution
- Visual merchandising
- Team management
- MS office
- Friendly, positive attitude
- Clerical support
- Quality assurance
- Flexible and adaptable
- Active listening
- Leadership
Timeline
Retail Sales Associate
Fitflop PH
08.2024 - 05.2025
Admin Sales Associate
Family Jewels Inc (Miladay)
12.2023 - 02.2024
Retail Sales Associate
Suyen Corporation (Bench PH)
06.2022 - 10.2023
Retail Sales Associate
Nike Philippines
01.2020 - 03.2022
Sales Representative Team Leader
New RBW Marketing Inc
05.2018 - 04.2019
Advance Diploma - Culinary Innovation & Food Technology
Niagara College, Niagara On The Lake