Muhammad Umair
Victoria,BC
Summary
Customer-focused professional with strong experience in sales, client relations, and project coordination seeking a Part-Time Sales Representative role at Telus. Adept at building relationships, managing customer needs, and delivering results while leveraging a technical background in engineering and problem-solving.
Overview
5
5
years of professional experience
Work History
Materials & Sales Coordinator
Colonial Countertops, Victoria, BC
Victoria, BC
08.2023 - 01.2025
- Coordinated countertop projects for 1,000+ clients, ensuring timely completion with multi-project management.
- Managed inventory and vendor communication using Epicor ERP software, reducing errors and delays by 20%.
- Served as the first point of contact at the sales desk, handling consultations, drafting specifications, and processing customer orders.
- Delivered personalized design and product consultations, ensuring customer satisfaction and repeat business.
- Maintained proactive communication with clients, providing updates and resolving concerns to uphold company reputation
Mentor
Math4Me
Victoria, BC
01.2021 - 04.2023
- Delivered lessons to groups of 6–7 students (grades 1–12) across multiple subjects, primarily Math.
- Supported student progress through structured lesson plans, tests, and constructive feedback.
- Maintained attendance, participation records, and classroom organization for improved learning outcomes.
Reliability Engineer Co-op
Ballard Power Systems
Burnaby, BC
10.2019 - 08.2020
- Collaborated with senior engineers on product reliability issues for on-field systems.
- Produced weekly reports using MS Excel and responded to client inquiries via email and phone.
- Developed strong teamwork and time management skills in a remote, deadline-driven environment.
Education
B.Eng - Mechanical Engineering
University of Victoria
VictoriaSkills
- Customer Service & Sales (consultations, order management, client communication)
- Strong Communication & Interpersonal Skills
- MS Office Suite (Word, Excel, PowerPoint, Outlook)
- ERP Software (Epicor) SolidWorks (Basic)
- Coding Knowledge: C & Java
- Ability to read and interpret technical documents
- WHMIS Certified
Languages
English
Full Professional
Hindi
Professional Working
Punjabi
Limited Working
Timeline
Materials & Sales Coordinator
Colonial Countertops, Victoria, BC
08.2023 - 01.2025
Mentor
Math4Me
01.2021 - 04.2023
Reliability Engineer Co-op
Ballard Power Systems
10.2019 - 08.2020
B.Eng - Mechanical Engineering
University of Victoria