KYLA CHATTERTON
QUISPAMSIS,Canada
Summary
Driven Outside Sales Manager with twenty years of leadership experience. Successful at closing sales quickly and designing efficient routes for a large team. Adept at adapting pitches and routes for various reasons and maximizing profit. Accomplished in leadership and multitasking skills with exceptional knowledge of designing efficiency routes and coaching a team. Adept at keeping detailed records and customer service. Determined and effective in nurturing client relationships, generating revenue with new accounts and making presentations to prospects. Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
1
1
Certification
5
5
Microsoft Teams
20
20
Inside Sales
1
1
Outside Sales
25
25
Customer Service
10
10
Microsoft Suite
Work History
Outside Sales Account Manager
AVI-SPL
03.2022 - 11.2022
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Educated clients on new Audio Visual and Commutations and updated account information to maintain high standards of client service.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
- Established new accounts through cold calling and personal visits to potential customers.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Built strong client rapport to establish diversified network of connections.
- Utilized in-depth understanding of strategic sales processes to increase revenue.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Created strategic brand building events to promote current product portfolio.
- Updated client accounts based on changing markets.
- Followed up with customers about customer service.
- Finalized sales deals and contracts.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Prioritized tasks and projects to meet tight deadlines.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Exceptional computer skills
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Prepared and deliver customer sales quotes.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Kept detailed records of daily activities through online customer database.
- Liaised between clients and support team to quickly resolve issues.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Presented information to customers, peers and management.
- Quoted prices, credit terms and other bid specifications.
- Prospected to increase sales lead pipeline and and converted leads into new customers.
- Completed call reports, paperwork and on-going personal training by required deadlines.
- Developed, maintained and utilized diverse client base.
- Built and maintained positive relationships with diverse stakeholders.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Consulted with businesses to supply accurate product and service information.
- Developed and implemented strategic account plans to generate new, advantageous customers.
- Performed outside business-to-business sales with proven proficiency in prospecting and territory management.
- Maintained relevance and fluency on company offerings and industry trends.
- Prepared and delivered presentations to customers to highlight offerings and secure new business.
- Acquired and applied knowledge to create effective dialogue with customers.
- Built diverse and consistent sales portfolio.
- Presented professional image consistent with AVI-SPL's brand values.
- Maintained current knowledge of evolving changes in audio visual technology marketplace.
- Generated seasonal creative pitches for clients targeting various consumer groups.
- Liaised between internal and external stakeholders, clients and various external vendors to develop and implement client solutions.
Senior Account Executive
Xerox
01.2016 - 03.2022
- Maintained contact information database by keeping account details updated, clear and relevant.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Brought in over $5,000,000 in revenue while managing multiple high-profile accounts.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Managed and mentored team of account executives.
- Maintained information and client satisfaction for high-profile accounts worth up to $20,000,000.
- Cold called prospects to explain partnership benefits, representing company values.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Motivated team members to meet and exceed sales targets.
- Developed strategies using market research with support from cross-functional teams.
- Analyzed data to discover trends, informing market strategies and objectives.
- Prepared client budgets by reviewing client billing and managing monthly invoices.
- Prepared forecasts and mapped resources to most valuable opportunities.
Inside Channel Account Manager
Red Hat
01.2014 - 11.2016
- Contributed to forecasting and data analysis to help grow business.
- Assisted with development, implementation and execution of quality control program to accurately resolve issues.
- Approached prospective clients through cold-calling and email to meet sales targets.
- Kept records of customer interactions or transactions and recorded details of inquiries, problems or comments.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Prioritized tasks and projects to meet tight deadlines.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Exceptional computer skills
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Prepared and deliver customer sales quotes.
- Met or exceeded sales, customer service and loyalty program standards.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Attended monthly sales meetings and quarterly sales trainings.
Account Manager, Inside Sales
Salesforce
05.2011 - 03.2014
- Managed and recorded leads from outbound telephone marketing.
- Answered customers' questions regarding products, prices and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Created and updated customer accounts with relevant information.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Expanded sales by 70% by facilitating client satisfaction and renewing customer relations.
- Oversaw new business development and customer servicing.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Liaised between account holders and various departments.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Capitalized on emerging trends in customer preferences and marketplaces.
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
- Introduced new processes to improve account and market tracking for better data analysis.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch.
- Emphasized product features based on analysis of customers' needs.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Used CRM software to maintain detailed contact logs and account records.
- Managed friendly and professional customer interactions.
- Educated clients on new products and services and updated account information to maintain high standards of client service.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors
Major Account Manager
Xerox
05.1999 - 05.2011
- Documented critical sales activities and conversations with customers and updated CRM solution.
- Won 8 High Flyers Awards and recognized for consistently exceeding personal performance metrics and leading sales teams to excellence.
- Drove account management process, leading full sales cycle and directing sales teams for three major clients within US.
- Key negotiator, managing budgets for national sales team. Worked closely with Global Account Manager to develop proposals and facilitate requirements meetings.
- Closed complex sales with transaction value of $15,000,000.
- Monitored client satisfaction and prioritized issue resolution for superior customer experiences.
- Built senior executive relationships at target accounts and aligned solutions to business needs.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Trained new sales representatives on sales strategies and processes to reduce process gaps.
- Implemented systems and procedures to increase sales.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Prepared sales presentations for clients showing success and credibility of Xerox's products.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Communicated product quality and market comparisons by creating sales presentations.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Owned all aspects of sales planning, development, and team and account management for 3 Major Accounts in North America..
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Drove sales by developing multi-million dollar contract sales.
- Resolved all vendor and account problems efficiently while exceeding sales quotas by 59%.
- Surpassed sales targets and consistently maintained solid 5 rankings.
- Worked with channel and alliance partners on joint marketing and sales opportunities.
- Built senior executive relationships at target accounts and aligned solutions to business needs
Education
Business Technology, Computer Programming - Business Technology And Computer Programming
New Brunswick Community College
Saint John, NB06.1998
Skills
- Excellent Communication
- Problem-Solving
- Self-Motivated
- Order management
- Forecasting abilities
- Prioritizing workflows
- Account management
- Sales Reporting
- CRM Systems
- Cold calling skills
- Sales expertise
- Management collaboration
- Brand Management
- Strategic planning
- Market forecasting
- Database Management
- Corrective Actions
- Service Assistance
- Sales Quota Management
- Operational Processes
- Customer Service and Assistance
- Persuasive Negotiations
- Sales Statistics Analysis
- Service Agreements
- Training Seminars
- Prospecting and Cold Calling
- Sales Program Coordination
- Key Relationships
- Special Events
- Customer Implementation
- Customer Engagement Strategies
- Outreach Initiatives
- Excellent Communication
- Continuous Improvement
- Price Schedules
- Inside and Outside Sales
- Service Quality
- Daily Workflows
- Customer Trend Analysis
- Client Needs Assessment
- Interdepartmental Collaboration
- Product Demonstrations and Presentations
- Business Development and Planning
- Salesforce Software
- Team Recruiting and Onboarding
- Client Correspondence
- Inbound Calls
- Constructive Feedback
- Customer Complaint Resolution
- Consultative Selling Techniques
- Persuasive Communication
- Sales Planning and Implementation
- Site Visits
- Contact Management Systems
- Bid Request Management
- Pricing Structures
- Performance Goals
- Sales Records Management
- Operating Procedures and Policies
- Budgeting and Expenditures
- Development Activities
- Brand Messaging
- Operational Efficiency
- Visual Merchandising
- Excellent Communication
- Business Transactions
- Client Base Retention
- Customer Consultations
- Affiliate Marketing
- Online Content Development
- Microsoft Excel
- Product Specifications
- Marketing Operations Management
- Social Media Digital Marketing
- Product and Service Sales
- Business Solicitation
- Customer Order Management
- Revenue Cycle Management
- Revenue Growth
- Issue Resolution
- Overseeing Events
- Leasing and Sales
- Product Recommendations
- Profit Target Achievement
- Customer Billing
- Practice Management
- Product Allocation
- Promotional Events
- Product Placement
- Software Applications
- Cost Savings
- Outbound Telephone Marketing
- Public and Media Relations
- Customer Buying Habits
- Administering Social Media Accounts
- Business Partnerships
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Improved customer satisfaction ratings by [Number]% by [Action taken].
- Completed the [Project name] Project on time and $[Amount] under budget.
- Designed and launched the [Project Name] Project, resulting in a [Number]% increase in market share for the company.
- Presented with the [Award Name] Award for spurring more than [Number]% growth for [Number] consecutive months.
Certification
- CPSP - Certified Professional Sales Person
- CSP - Certified Sales Professional
- Microsoft Teams
- Green Belt
- Microsoft Suite
- CM - Certified Manager Certification
- CSE - Certified Sales Executive
- CPM - Certified Professional Manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Outside Sales Account Manager
AVI-SPL
03.2022 - 11.2022
Senior Account Executive
Xerox
01.2016 - 03.2022
Inside Channel Account Manager
Red Hat
01.2014 - 11.2016
Account Manager, Inside Sales
Salesforce
05.2011 - 03.2014
Major Account Manager
Xerox
05.1999 - 05.2011
Business Technology, Computer Programming - Business Technology And Computer Programming
New Brunswick Community College
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