MUHAMMAD SHAYAN

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.

Engaged in high-volume cold calling and lead generation to promote and sell Telus mobility plans and services to potential customers.

- Successfully assisted customers in upgrading their cell phone services, providing personalized recommendations and guiding them through the process.

- Consistently met or exceeded sales targets in a commission-driven environment, demonstrating resilience and adaptability in a fast-paced sales role.

- Developed strong persuasive communication and problem-solving skills by addressing customer concerns and creating value-based sales pitches.

- Built and maintained a customer base by nurturing relationships and providing ongoing support to ensure customer satisfaction and retention.

• Demonstrated a profound understanding of product offerings, providing expert advice to customers
• Consistently met and exceeded daily sales targets through proactive customer engagement and tailored sales strategies
• Collaborated with team members to devise and implement successful sales campaigns
• Greeted customers, assessed their needs, and offered expert product recommendations
• Maintained store presentation and merchandising standards to optimize the customer shopping experience

• Acquired in-depth product knowledge to provide accurate and personalized customer recommendations
• Assisted customers with product selection, sizing, and styling, significantly enhancing their shopping experience
• Cultivated and maintained robust customer relationships, promoting repeat business and loyalty
• Remained well-versed in promotions, exchange guidelines, payment policies, and security procedures
• Achieved substantial increases in average purchase values through effective cross-selling and upselling strategies