MUHAMMAD SHAYAN
Milton,ON
Summary
Results-driven sales associate with a demonstrated history of surpassing sales goals and enhancing customer satisfaction within the retail industry. Highly skilled in sales techniques, customer relationship management, and inventory control. Known for exceptional communication and negotiation abilities, adept at fostering strong customer relationships and contributing to overall store profitability.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Jack & Jones
05.2023 - 12.2023
- Demonstrated a profound understanding of product offerings, providing expert advice to customers
- Consistently met and exceeded daily sales targets through proactive customer engagement and tailored sales strategies
- Collaborated with team members to devise and implement successful sales campaigns
- Greeted customers, assessed their needs, and offered expert product recommendations
- Maintained store presentation and merchandising standards to optimize the customer shopping experience
Sales Lead
Puma
03.2022 - 01.2023
- Acquired in-depth product knowledge to provide accurate and personalized customer recommendations
- Assisted customers with product selection, sizing, and styling, significantly enhancing their shopping experience
- Cultivated and maintained robust customer relationships, promoting repeat business and loyalty
- Remained well-versed in promotions, exchange guidelines, payment policies, and security procedures
- Achieved substantial increases in average purchase values through effective cross-selling and upselling strategies
Education
Bachelor of Business Administration (BBA) -
Wilfrid Laurier University
01.2028
High School Diploma -
Craig Keilburger Secondary School
01.2024
Skills
- Advanced Sales Strategies
- Customer Relationship Management (CRM)
- Strategic Upselling and Cross-Selling
- Retail Operations and Visual Merchandising
- Inventory Control and Stock Management
- Point of Sale (POS) Systems Proficiency
- Effective Communication and Negotiation
- Team Collaboration and Leadership
- Conflict Resolution and Problem Solving
- Comprehensive Product Knowledge
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiar with various POS systems
- Basic knowledge of CRM software
Languages
English
Urdu
Punjabi
Hindi
Certification
- Certified Sales Professional (CSP)
- Customer Service Excellence Certification
Accomplishments
- Awarded "Top Sales Associate" at Jack & Jones.
- Recognized for achieving 150% of sales targets at Puma.
- Led a successful project to redesign store layout, increasing customer engagement
References
Available upon request.
Timeline
Sales Associate
Jack & Jones
05.2023 - 12.2023
Sales Lead
Puma
03.2022 - 01.2023
Bachelor of Business Administration (BBA) -
Wilfrid Laurier University
High School Diploma -
Craig Keilburger Secondary School