MUHAMMAD RASHIK
Toronto,Canada
Overview
4
4
years of professional experience
Work History
Customer Experience Associate
TD Bank
01.2024 - Current
- Conduct ongoing monitoring of transaction activity to identify unusual patterns and potential AML concerns
- Manually review transaction patterns, flagging irregular activities that may require further investigation
- Develop and utilize customer conductors to assess client behaviors and identify trends in alignment with AML standards
- Ensure compliance with regulatory requirements through effective analysis, reporting, and escalation of suspicious activities
- Performing customer due diligence (CDD) and enhanced due diligence (EDD) on new and existing clients to assess AML risks
- Deliver exceptional customer service to every customer by understanding their needs and providing personalized financial solutions
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
Cash Manager
Shoppers Drug Mart
05.2022 - 02.2024
- Facilitated effective communication between clients and technical teams, bridging domain understanding gaps to ensure seamless collaboration.
- Collaborated with cross-functional teams to implement compliance-related business processes, ensuring alignment with regulatory standards.
- Analyzed data and business operations to identify compliance risks, providing recommendations to mitigate risks and improve process efficiency.
- Assisted with the creation of compliance reports for senior management and internal stakeholders, ensuring accuracy and timeliness.
Business Strategy Analyst
Deloitte
02.2023 - 03.2023
- Devised and implemented a targeted digital banking strategy for Generation Z in Canada, achieving a 20% increase in user engagement metrics
- Conducted comprehensive competitive analysis of the Canadian banking industry
Business Analyst
Imnzu Technologies
01.2021 - 12.2022
- Facilitated effective communication between clients and technical teams, bridging domain understanding gaps to ensure seamless collaboration
- Collaborated with cross-functional teams to implement compliance-related business processes, ensuring alignment with regulatory standards
- Analyzed data and business operations to identify compliance risks, providing recommendations to mitigate risks and improve process efficiency
- Assisted with the creation of compliance reports for senior management and internal stakeholders, ensuring accuracy and timeliness
Education
Post Graduate Diploma - Business Management
Lambton College
Toronto, ON01.2024
Undergraduate Degree - Business Administration
Sri Krishna Arts And Science College
India01.2021
Skills
- AML, ATF, ABAC, UTR
- Sanctions & Watchlist
- Risk Assessment & Fraud Detection
- Reporting & Risk Mitigation
- Knowledge of Bank Procedures & Products
- Regulatory Compliance & Risk Management
- Data Analysis & Interpretation
- Project Management
Timeline
Customer Experience Associate
TD Bank
01.2024 - Current
Business Strategy Analyst
Deloitte
02.2023 - 03.2023
Cash Manager
Shoppers Drug Mart
05.2022 - 02.2024
Business Analyst
Imnzu Technologies
01.2021 - 12.2022
Post Graduate Diploma - Business Management
Lambton College
Undergraduate Degree - Business Administration
Sri Krishna Arts And Science College
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