Muhammad Malik
Los Angeles
Summary
Dynamic retail professional with a proven track record at Sunrun, excelling in customer service and team leadership. Skilled in staff training and development, I consistently drove sales growth while fostering a collaborative environment. Recognized for enhancing customer satisfaction and team morale through effective communication and problem-solving strategies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Gustos Kebab
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Retail Sales Associate/Shift Supervisor
Sunrun
03.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Trained new employees in sales techniques and store procedures, improving team effectiveness And being acting supervisor when needed.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
Education
Pending - Business Administration And Management
Westcliff University
Irvine, CA06-2027
GED -
Sirajdullah Govt College
Pakistan 10-2019
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Reliability and punctuality
- Decision-making
- Staff training and development
- Staff management
- Shift scheduling
- Policy implementation
- Workforce management
- Task delegation
- Staff supervision
Certification
- BLS/ CPR Certificate exp. 02/2027
- Hospital Fire Card exp. 01/2029
Timeline
Manager
Gustos Kebab
08.2023 - Current
Retail Sales Associate/Shift Supervisor
Sunrun
03.2022 - Current
Pending - Business Administration And Management
Westcliff University
GED -
Sirajdullah Govt College
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