Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Muhammad-Huzaifa Shahid

Summary

Dynamic Account Manager with a proven track record at Tread Forward Ltd, successfully raising over $200,000 for mental health initiatives. Skilled in effective communication and analytical problem solving, I excel in team leadership and delivering exceptional service, ensuring campaigns resonate with diverse audiences while driving engagement and support on Mental Health.

Overview

8
8
years of professional experience

Work History

Account Manager

Tread Forward Ltd
06.2022 - Current
  • Led the planning and execution of national fundraising campaigns in partnership with the Canadian Mental Health Association, raising over $200,000 for mental health initiatives.
  • Developed and refined campaign strategies to improve donor engagement, campaign visibility and alignment with mental health awareness objectives.
  • Responded to community and customer feedback with empathy and agility, creating inclusive messaging and merchandising that reflected the diverse mental health experiences of supporters
  • Trained and supported team members on mental health sensitivity, ethical fundraising practices and customer service excellence.

Sales Representative

Team Chrysler Jeep Dodge RAM
11.2022 - 05.2023
  • Delivered personalized sales consultations to customers, matching them with new and pre-owned Chrysler, Jeep, Dodge and RAM vehicles that suited their needs and budgets.
  • Assisted customers with financing applications, trade-in evaluations and vehicle delivery, ensuring a seamless and professional sales experience.
  • Collaborated with service and finance departments to ensure cross-functional support and customer service.
  • Resolved customer inquiries and concerns promptly, demonstrating problem-solving skills and a customer-first approach.

Account Manager

Drive Management Inc.
05.2018 - 03.2020
  • Led a team of marketing representatives in executing face-to-face campaigns for Rogers Communications across residential and event based platforms.
  • Delivered exceptional customer service by addressing client concerns, customizing service packages and ensuring a positive and informative experience.
  • Trained and mentored new team members, focusing on product knowledge, communication techniques and ethical sales practices.
  • Collaborated with upper management and Rogers representatives to ensure campaign alignment and optimal execution

Data Analyst Intern

Metrolinx
05.2017 - 08.2017
  • Analyzed large volumes of transportation and infrastructure data to support strategic planning, service optimization and capital project evaluations.
  • Ensured data accuracy, integrity and consistency through quality assurance practices and validation checks.
  • Communicated complex findings in clear, actionable formats to technical and non-technical stakeholders, including senior leadership and municipal partners.

Education

High School Diploma -

Lorne Park Secondary School
Mississauga
06-2016

Skills

  • Service excellence
  • Effective communication
  • Cross-functional teamwork
  • Team leadership
  • Analytical problem solving
  • Strong focus on accuracy
  • Prioritization and scheduling
  • Systematically organized
  • Problem-solving skills
  • Consistent professional commitment

Languages

English
Urdu
Hindi

Timeline

Sales Representative

Team Chrysler Jeep Dodge RAM
11.2022 - 05.2023

Account Manager

Tread Forward Ltd
06.2022 - Current

Account Manager

Drive Management Inc.
05.2018 - 03.2020

Data Analyst Intern

Metrolinx
05.2017 - 08.2017

High School Diploma -

Lorne Park Secondary School

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Muhammad-Huzaifa Shahid