Mugees Zia
Mississauga
Summary
Driven and adaptable Criminology student at Toronto Metropolitan University with a strong foundation in operations, customer service, and digital administration. Proven ability to thrive in high-paced environments, demonstrated through roles in retail, logistics, and e-commerce. Adept at managing data systems, supporting digital platforms, and improving workflow efficiency. Eager and fully available to begin contributing immediately, bringing a strong work ethic and readiness to support the success of FIFA26 from day one.
Overview
5
5
years of professional experience
Work History
Fellow
CanStudyUS Home and Away Fellowship - The Dais, TMU
09.2024 - 04.2025
- Selected for prestigious bi-national fellowship focused on US-Canada policy, civic engagement, and leadership.
- Completed a six-day policy study tour in U.S. swing states and engaged in briefing with civil servants, academics, and policymakers.
- Designed and implemented a community project on Cyber Safety for refugee youth, promoting digital literacy and public awareness.
- Collaborated with team to optimize workflow and achieve objectives.
Digital Operations Assistant
Rauha
06.2024 - 08.2024
- Managed bulk product uploads to enhance e-commerce operations.
- Built and sustained a retail database, bolstering advertising strategies.
- Delivered customer support, facilitating seamless transactions.
- Solved problems timely and effectively, ensuring customer satisfaction.
Sales Associate
Shoppers Drug Mart
02.2022 - 06.2022
- Provided top-notch customer support through courteous greetings and helpful assistance.
- Performed store upkeep activities like replenishing inventory and processing product returns.
- Ensured efficient handling of returns and restocking.
- Provided positive first impressions to welcome existing, new, and potential customers.
Operations Lead
Osama Markets
06.2020 - 09.2020
- Resolved operational challenges swiftly to maintain seamless store functionality.
- Managed staff to maximize efficiency and productivity.
- Interacted with customers to elevate their shopping experience.
- Implemented time-efficient strategies to improve supply chain workflow.
- Planned operations and activities and led projects.
Education
Bachelor of Arts - Criminology
Toronto Metropolitan University
Skills
- Teamwork
- Problem solving
- Communication
- Dependable
- Time management
- Detail-oriented
- Interpersonal
- Organized
- Proficient in MS Office
- Proficient in G Suite
- Attention to detail
Websites
Languages
English
Urdu
Arabic
Punjabi
Timeline
Fellow
CanStudyUS Home and Away Fellowship - The Dais, TMU
09.2024 - 04.2025
Digital Operations Assistant
Rauha
06.2024 - 08.2024
Sales Associate
Shoppers Drug Mart
02.2022 - 06.2022
Operations Lead
Osama Markets
06.2020 - 09.2020
Bachelor of Arts - Criminology
Toronto Metropolitan University
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