Mudassir Salimbhai Vahora
Surrey,Canada
Summary
Experienced cellphone technician with over 4 years of hands-on experience in mobile device repair and customer service. Seeking a part-time/ full-time supervisor or technician role in a dynamic retail or service environment to contribute technical skills, customer care expertise, and leadership potential.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cellphone Technician & Sales Associate
MrPhone Repairs
05.2022 - Current
- Selling pre-owned smartphones and tablets to customers by identifying their needs and recommending suitable devices.
- Diagnosing and repairing hardware/software issues on smartphones and tablets.
- Replacing screens, batteries, cameras, and other internal components.
- Activating and selling mobile plans from various service providers, helping customers to choose the best plan based on their usage.
- Handling customer inquiries, explain repairs clearly, and resolving complaints.
- Assisting with sales of accessories and services.
- Trained new staff on repair and in handling customers.
- Inspecting and testing second-hand phones before purchasing or accepting trade-ins, verifying functionally and checking for damages or locks.
- Offering fair trade-in prices and explaining condition-based pricing to customers.
- Built very strong customer relationships through expert advice and reliable service.
Cellphone Technician & Salesman
Bonny Plaza
11.2020 - 11.2022
- Sold used mobile phones and accessories, educating customers on product features and compatibility.
- Provided technical repairs for a wide range of devices including Apple devices and Androids.
- Assisted customers with mobile accessories and upgrades.
- Specialized in both software flashing and hardware repair.
- Helped manage store operations during peak hours.
- Handled sales of accessories including chargers, cases, screen protectors, and different products.
- Maintained updated knowledge of phone models, mobile plans, and accessory inventory to assist customers effectively.
- Mentored junior staff on repair processes.
- Built strong customer relationships and helped drive repeat business.
Education
Business Administration Diploma -
Capilano University
North Vancouver, BC04.2026
Higher Secondary School - 12th Grade
Acharya Ambalal V Patel Junior College
Mumbai, India01.2019
Skills
- Customer Service and relationship building
- Mobile Phone Sales (New & Pre-Owned)
- Phone Trade-In Evaluation
- Hardware and Software repair (iPhones, Androids, tablets)
- Inventory Management
- Staff training & team support
- Conflict Resolution (Handling angry customers)
- Fluent in English, Hindi, Gujarati, Urdu
Languages
English (Fluent)
Hindi (Fluent)
Gujarati (Fluent)
Urdu (Fluent)
Certification
- Mobile Phone Technician Training (India – informal certification)
- Additional certificates available upon request
Timeline
Cellphone Technician & Sales Associate
MrPhone Repairs
05.2022 - Current
Cellphone Technician & Salesman
Bonny Plaza
11.2020 - 11.2022
Business Administration Diploma -
Capilano University
Higher Secondary School - 12th Grade
Acharya Ambalal V Patel Junior College
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