Jason Matlock
Maple Ridge,Canada
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
16
16
years of professional experience
Work History
Inbound/Outbound sales team
TELUS
04.2014 - 09.2024
- Company Overview: 10 years experience on TELUS inbound sales team
- Year over Year top 3 performer in overall sales across all CE
- RGU per year average of 3000 units
- Consistently achieved over 100% in all metrics including sales, customer surveys and value generation
- Customers first champion in 2014
- Multiple leading stars awards
- Act as leader in complex order situations and help mentor teammates to increase their sales
- 10 years experience on TELUS inbound sales team
- Year over Year top 3 performer in overall sales across all CE
- RGU per year average of 3000 units
- Consistently achieved over 100% in all metrics including sales, customer surveys and value generation
- Customers first champion in 2014
- Multiple leading stars awards
- Act as leader in complex order situations and help mentor teammates to increase their sales
- 10 years experience on TELUS inbound sales team
- Year over Year top 3 performer in overall s
- Consistently achieved over 100% in all metrics including sales, customer surveys and value generation
- Customers first champion in 2014
- Multiple leading stars awards
- Act as leader in complex order situations and help mentor teammates to increase their sales
Customer Care
TELUS
06.2012 - 04.2014
- Company Overview: Consistent top seller among customer care reps
- Multiple monthly sales leader awards
- Consistently achieved over 100% in all monthly metrics
- Helped with training for complex orders for new hires
- Multiple leading stars awards
- Consistent top seller among customer care reps
- Multiple monthly sales leader awards
- Consistently achieved over 100% in all monthly metrics
- Helped with training for complex orders for new hires
- Multiple leading stars awards
- Consistent top seller among customer care reps
- Multiple monthly sales leader awards
- Consistently achieved over 100% in all monthly metrics
- Helped with training for complex orders for new hires
- Multiple leading stars awards
Head Golf Professional
Meadow Gardens Golf Course
06.2008 - 12.2011
- Company Overview: Managed a team of 40 team members
- Increased revenue for daily tee times year over year
- Managed retail operation with year over year increase in profitability
- Built relationships with vendors and individuals to increase membership in the club
- Acted as lead instructor and developed camps and programs for all golfers
- Managed a team of 40 team members
- Increased revenue for daily tee times year over year
- Managed retail operation with year over year increase in profitability
- Built relationships with vendors and individuals to increase membership in the club
- Acted as lead instructor and developed camps and programs for all golfers
- Managed a team of 40 team members
- Increased revenue for daily tee times year over year
- Managed retail operation with year over year increase in profitability
- Built relationships with vendors and individuals to increase membership in the club
- Acted as lead instructor and developed camps and programs for all golfers
Education
Business Management and Professional Golf Management
Camosun College
Victoria, BC05.2003
Skills
- Inbound/Outbound sales
- Customer Service relationship building
- Coaching and mentoring
Timeline
Inbound/Outbound sales team
TELUS
04.2014 - 09.2024
Customer Care
TELUS
06.2012 - 04.2014
Head Golf Professional
Meadow Gardens Golf Course
06.2008 - 12.2011
Business Management and Professional Golf Management
Camosun College
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