DORIS BARRY
Cambridge,ON
Summary
Dedicated and experienced Customer Service professional, committed to ensuring total client satisfaction to drive business results, retention, and profitability!
Resourceful team player with a dynamic, energetic personality, who is passionate about building trusting relationships with clients and associates!
Overview
20
20
years of professional experience
Work History
Inbound/Outbound Customer Service Representative
TruGreen Lawn Care (Seasonal)
04.2023 - Current
- Enhance customer satisfaction by promptly addressing inquiries and resolving issues.
- Make outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Educate customers on offerings and upsell products and services to increase revenue.
Personal Trainer/Fitness Instructor
Crunch Fitness
01.2023 - Current
- Motivate clients to stay on track with fitness goals with positive and friendly approach.
- Foster a positive workout environment with upbeat energy and professional demeanor.
- Develop, plan, and lead personal and group fitness sessions
- Meet or exceed company expectations for session service targets, Personal Training revenue, and overall club success
Store Manager
Eclipse Stores Inc
07.2020 - 12.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Cash Money
10.2015 - 04.2018
- Responsible for leading a strong and dedicated team that delivers exceptional client service to ensure achievement of revenue goals
- Coaching and mentoring employees to ensure the best performance each and every day
- Identifying sales and revenue opportunities; building business relationships with potential clients; participating in community events and; testing and implementing new products and services.
Store Manager
MEXX
04.2014 - 02.2015
- Accountable for ensuring the best service to our customers in order to maximize store sales and KPI results
- Building a strong team by providing necessary training and development opportunities that will increase employee productivity and develop each employee to their full potential
- Ensuring compliance with company policies, procedures, and business processes.
General Manager
Goodlife Fitness
05.2006 - 04.2014
- Led a team of highly motivated staff to drive membership and personal training sales
- Customer Service - Enforced GoodLife's core values and best practices to ensure that our members stayed happy with our services
- Managed club budget, including labour, inventory and all key performance indicators
- Developed, trained, and coached all support staff
Financial Advisor
Clarica Financial
08.2004 - 01.2006
- Building my business and a client base by networking within the community and gathering referrals
- Calling all prospects daily, booking appointments for financial planning inside and outside the office.
Education
Certificate - Personal Training Specialist
CanFitPro
Toronto, ONCertificate - Fitness Instructor Specialist
CanFitPro
Toronto, ONSkills
- Exceptional Customer Service Focus
- Building Rapport and Client Relationships
- Planning and Execution of Marketing Initiatives
- Inbound/Outbound Sales
- Efficient and accurate with Cash Handling and Reporting Statements
- Excellent Customer Complaint Resolution Ability
Timeline
Inbound/Outbound Customer Service Representative
TruGreen Lawn Care (Seasonal)
04.2023 - Current
Personal Trainer/Fitness Instructor
Crunch Fitness
01.2023 - Current
Store Manager
Eclipse Stores Inc
07.2020 - 12.2022
Store Manager
Cash Money
10.2015 - 04.2018
Store Manager
MEXX
04.2014 - 02.2015
General Manager
Goodlife Fitness
05.2006 - 04.2014
Financial Advisor
Clarica Financial
08.2004 - 01.2006
Certificate - Personal Training Specialist
CanFitPro
Certificate - Fitness Instructor Specialist
CanFitPro
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