Summary
Overview
Work History
Education
Skills
Languages
References
Volunteer Experience
Certification
Timeline
Generic

Mudassir Qureshi

Ottawa,ON

Summary

Customer-oriented and tech-savvy professional with a strong background in retail sales and customer service, and currently enhancing my technical expertise through an Electrical Engineering Technician course at Algonquin College. Multilingual with a proven record in troubleshooting, technical support, and providing superior customer experiences. Eager to apply a blend of technical knowledge and customer service skills in a telecommunications role. Looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Walmart
02.2022 - Current
  • Enhanced customer satisfaction by 70% by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Deliver front-line customer service for inquiries and issues, maintaining a high degree of customer satisfaction.
  • Resolve technical and product-related issues with a focus on electronics and connectivity solutions.
  • Perform accurate cash management and sales transactions, upholding financial integrity.
  • Provide training to new associates, ensuring compliance with service standards.

Electoral Services Assistant

Elections Ontario
06.2021 - 06.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Coordinated the setup and disassembly of electronic voting systems, demonstrating technical skill and attention to detail.
  • Managed voter flow and provided technical support, ensuring a smooth electoral process.
  • Promptly addressed voter inquiries, facilitating a professional and positive voting experience.

Education

Advanced Diploma - Electrical Engineering

Algonquin College
Ottawa, ON
04.2025

High School Diploma -

Gloucester High School
Ottawa, ON
06.2023

Skills

  • Teamwork and Collaboration
  • Critical Thinking
  • Dependable and Responsible
  • Written Communication
  • Organization and Time Management
  • Proficient in customer service and conflict resolution
  • Strong technical aptitude and quick to learn new technologies
  • Excellent communication and interpersonal skills
  • Detail-oriented with a keen eye for accuracy in transactions
  • Adept at multitasking in fast-paced environments
  • Experienced in cash handling and POS systems
  • Quality Assurance

Languages

English
Native or Bilingual
French
Professional Working
Urdu
Professional Working
Hindi
Limited Working
Hindko
Limited Working

References

References available upon request

Volunteer Experience

  • Helped plan and organized Darul-Uloom Ottawa 2019 Annual Appreciation & Recognition event
  • Help coordinate parking
  • Help set up tables
  • Help hand out awards

Certification

French (DELF certified level B1)

Timeline

Customer Service Manager

Walmart
02.2022 - Current

Electoral Services Assistant

Elections Ontario
06.2021 - 06.2021

Advanced Diploma - Electrical Engineering

Algonquin College

High School Diploma -

Gloucester High School

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Mudassir Qureshi