Business Development & Client Services professional skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Hi, I’m
Mubaraka Kasozi
Toronto,ON
Summary
Work History
Foundever
Client Services
06.2022 - Current
Job overview
- Company Overview: BPO for CX
- Secured 97% satisfaction rate for all client services offered.
- Consistently ranked as a daily top performer in service & engagement.
- Developed and drove client-centered mission, vision, strategy and services according to customer expectations.
- Collaborated with sales support, client services and operations colleagues to deliver superior client service and maintain mutually beneficial relationships.
Recap Investments Inc.
Project Coordinator | Business Development Rep.
02.2019 - 03.2020
Job overview
- Company Overview: Real Estate Investment firm that specializes in the marketing of properties in Central America
- Presentations & Volume calls to inbound/outbound mix of clientele, networking through Online Campaigns, FB, PPC, Google Ads & clients who have shown interest in the past
- Developed marketing plans, digital & physical collateral, organized and prepared overseas visits, tours & accommodations
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- COVID-19 related departure, stayed occupied with providing admin services to sibling's small business & volunteering
MicroAgility Inc./SES Inc.
Business Development & Digital Strategy | Lead
07.2016 - 11.2018
Job overview
- Company Overview: MicroAgility provided consultation & project services for the digital strategy vertical, SES Inc provided short-term General labour
- Re-imagined and designed corporate digital assets including website and SM with consistency & sales conversion as directives: resulting in an expanded digital footprint, a 3-fold increase in brand awareness & sales lead generation
- Established sales training and monitoring initiatives that increased revenue, # of contracts, and sales cycle from 30 to 20 days.
- Created Onboarding modules for BDR's/Cross-Functional staff from scratch followed by the retraining of a multi-disciplinary team of 9
- Implemented a shared knowledge-base to improve response time, focus on revenue generating activities & promote consistency for BDR's and other affected employees
- Rewarded clients through self-initiated Loyalty and Referral program improving repeat business by 30% on average.
- Developed business pipeline using cold and warm techniques, original scripts, fresh collateral and marketing automation for the buyers journey.
Innovative Vision
Asst. Sales Manager | Team Leader
12.2013 - 03.2016
Job overview
- Company Overview: BPO for CX
- Resourcefully demonstrated a keen ability to successfully manage and lead 25 Customer Service Representatives to handle 2,400 calls per day vs just under 2000 while exceeding client quality standards
- Significantly improved agent retention by 55% through constant monitoring, training, problem resolution and effective sales presentation, allowing company to spend less money and time on new hires
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Dealfind.com
Asst. Sales Mgr. | Internet Marketing Consultant
03.2010 - 08.2013
Job overview
- Company Overview: Group buying website that provided exposure and deal-based revenue to clients
- Diligently opened and grew 4 markets Niagara, Hamilton, New York and Houston
- Generated $1,000,000+ in revenue during 13-month period
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
University of Western Ontario
Bachelor of Arts from Social Studies, Minor in Economics/Finance
University Overview
Skills
Consultative and relationship selling
B2C/B2B - SMB & Enterprise
Client Management
Digital Marketing/SEM/Marketing Automation
Strategic Market/Business forecasting
Onboarding/Team mentoring
Contract negotiation expertise
SaaS
Salesforce/Hubspot/Zoho CRM
MS Office/Google Workspace
Windows/Mac/Android/IOS
Zoom/Teams/Slack
Languages
English
Native or Bilingual
Timeline
Client Services
Foundever
06.2022 - Current
Project Coordinator | Business Development Rep.
Recap Investments Inc.
02.2019 - 03.2020
Business Development & Digital Strategy | Lead
MicroAgility Inc./SES Inc.
07.2016 - 11.2018
Asst. Sales Manager | Team Leader
Innovative Vision
12.2013 - 03.2016
Asst. Sales Mgr. | Internet Marketing Consultant
Dealfind.com
03.2010 - 08.2013
University of Western Ontario
Bachelor of Arts from Social Studies, Minor in Economics/Finance
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