MRUTYUNJAY PRADEEP
Toronto,Canada
Overview
3
3
years of professional experience
Work History
Customer Support Associate
Reliance Digital
07.2021 - 05.2022
- Provided effective customer support by resolving issues, answering product-related questions, and offering troubleshooting assistance
- Managed follow-up tasks, ensuring customer concerns were addressed in a timely manner
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Served as a reliable point of contact for internal departments, sharing expertise on product features, functionalities, and customer support best practices.
Sales Associate/Cashier
Lulu Hypermarket
07.2022 - 09.2023
- Experienced in efficiently managing point-of-sale operations, including scanning, handling payments, and balancing cash registers
- Skilled in providing excellent customer service by resolving complaints, processing refunds and exchanges, and ensuring smooth transactions
- Proficient in merchandise handling and maintaining an organized, customer-friendly environment
- Adept at multitasking and ensuring a seamless shopping experience for customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Engineer
Larsen & Toubro Technology Services
10.2023 - 11.2024
- Analyzed data and created technical manuals using Teamcenter and S1000D standards
- Studied engineering drawings and design reports to author manuals
- Conducted quality assurance checks to ensure accuracy and completeness
- Delivered high-quality projects on time and led a small team
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
Education
B.Sc. - AIRCRAFT MAINTENANCE ENGINEERING
Singhania University
Post Graduate Program - Artificial Intelligence and Machine Learning
Texas University
Skills
- Excellent Interpersonal communication skills
- Ability to multitask
- Work well under pressure
- Proficient in Microsoft Office
- Critical thinking
- Customer service
- Customer assistance
- Problem-solving skills
- Patience and empathy
- Time management skills
- Order taking
- Relationship building
Languages
English
Full Professional
Timeline
Engineer
Larsen & Toubro Technology Services
10.2023 - 11.2024
Sales Associate/Cashier
Lulu Hypermarket
07.2022 - 09.2023
Customer Support Associate
Reliance Digital
07.2021 - 05.2022
B.Sc. - AIRCRAFT MAINTENANCE ENGINEERING
Singhania University
Post Graduate Program - Artificial Intelligence and Machine Learning
Texas University
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