MRUDHUL DAVIS
Scarborough,Canada
Summary
Delivered exceptional customer service by ensuring high-quality care and quickly addressing any complaints or issues. As an enthusiastic customer service representative with retail experience, adept at handling various customer inquiries. Possesses strong skills in collaboration, problem resolution, and communication. Committed to continuous learning and self-improvement. Passionate about helping customers and understanding their unique needs. Experience in leading and managing frontline teams and maintaining compliance standards, demonstrating expertise in leadership, problem-solving, communication, and decision-making. Proficient in Excel, Word, Outlook, CMMS systems, and smartphone technology, with basic computer skills and knowledge of CMMS software systems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manual Assembler
VEXOS ELECTRONIC MANUFACTURER
10.2021 - 03.2024
- Final assembly or packing and shipping, as necessary. As needed, mechanical assembly. Make any necessary repairs, tweaks, or improvements to the products. Able to work on various aspects of manufacturing operations. Enroll in training and certification programs to ensure you have the necessary information and abilities for the job. Take part in all 5S, safety, and quality improvement efforts at the team level.
- Inspect finished products for defects and conformance to customer requirements.
- Perform minor repairs on defective parts or products during the assembly process.
- Test assembled products for accuracy and functionality prior to final packaging.
- Provide feedback on design changes that could improve efficiency of the production line.
- Collaborate with team members to optimize workflow processes within the department.
- Adhere strictly to health and safety regulations while carrying out daily tasks.
- Record production data such as number of units produced, rejected items.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Notify supervisors of any potential issues that may cause delays in production schedules.
SUPERVISOR (MULTIPLE CLIENTS)
KLEENWAY - NORTHYORK, CANADA
09.2020 - 12.2023
- Managing workflow, providing guidance, support, identifying development needs, and managing the relationship between staff and the organization so that each is successful. Creating and managing team schedules, reporting to senior management, evaluating performance, and providing feedback. Utilizing problem-solving skills and creativity.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Directed and supervised team of 15 employees in daily operations.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Created new strategies for improving customer service standards within the organization.
CUSTOMER SERVICE AND SYSTEM TECHNICIAN
KELTRON REC
Thrissur, India
06.2015 - 07.2015
- Troubleshoot problems and see them through to resolution, collect prompt and accurate feedback from customers, document knowledge in the form of solution sheets, provide technical support for software errors, perform monthly software checks, and reboot systems.
- Assisted in the development of disaster recovery plans for critical IT infrastructure components.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Utilized hand tools to properly splice cables.
Education
post-Graduate Diploma - Wireless Info Networking
Fleming College
Peterborough, Ontario08.2019
Bachelor's - Computer Application
Bharathiar University
Thrissur, India06.2016
Skills
- Prior job experience in a manufacturing setting
- Preferable knowledge of standards for handling electronic components
- Knowledge of the Lean principles would be beneficial
- Practical manufacturing abilities, such as manual soldering, are necessary
- Effective communication abilities
- Schedule development
- Complex Problem-Solving
- Technical problem solving
- Computer maintenance
- Hardware Installation
- Hardware Repair
- Microsoft Office proficiency
- Connectivity troubleshooting
English
English
Full Professional
Tamil
Limited
Malayalam
Native/ Bilingual
Certification
Computer Hardware Assembling (2011 JUNE)
References
References available upon request.
Timeline
Manual Assembler
VEXOS ELECTRONIC MANUFACTURER
10.2021 - 03.2024
SUPERVISOR (MULTIPLE CLIENTS)
KLEENWAY - NORTHYORK, CANADA
09.2020 - 12.2023
CUSTOMER SERVICE AND SYSTEM TECHNICIAN
KELTRON REC
06.2015 - 07.2015
post-Graduate Diploma - Wireless Info Networking
Fleming College
Bachelor's - Computer Application
Bharathiar University
Computer Hardware Assembling (2011 JUNE)
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