MRINAL JOSHI
Vancouver,Canada
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
5
5
years of professional experience
Work History
Delivery Partner
DoorDash
Vancouver, British Columbia
10.2024 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Delivered packages to customer doorsteps and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Front Desk Representative/Manager
House of India
Vancouver, Canada
04.2024 - 09.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Planned coverage needs and organized services to support incoming special events.
- Transcribed phone messages and relayed to appropriate personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Monitored staff performance and provided feedback and guidance.
- Kept accounts in balance and ran daily reports to verify totals.
- Opened and closed store at proper times for reliable services.
Senior Digital Marketing Specialist
Hatchlogic Consultants
Noida, India
08.2022 - 03.2024
- Created social media content with innovative brand messaging to support new product launches.
- Optimized company website to improve engine ranking, user experiences and conversion rates.
- Evaluated market trends to stay current on consumer and competitor changes.
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
- Optimized website content and images to improve search engine rankings.
- Created customized marketing materials to increase product awareness.
Senior Operations/Sales Associate
GrownMind Education Services
Noida, India
10.2019 - 07.2022
- Maintained calm demeanour and professionally managed issues in complicated, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Led staff meetings to discuss customer service and sales goals, operational problems and procedural changes.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Awarded Employee of the Month twice (Jan 2020 & June 2021).
Customer Service Representative
Cogent E Services
Noida, India
07.2019 - 09.2019
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
MBA - Business Administration And Management
University Canada West
Vancouver, BC12-2025
B.Tech - Computer Science Engineering
Graphic Era University
Dehradun, India07-2019
Skills
- Customer Service & Sales
- Digital Marketing
- SEO
- Retail/Online Operations
- Keyholder Responsibilities
- POS Systems
- Problem Solving & Communication
- Team Collaboration
- Attention to Detail
- Technical troubleshooting
- Inventory management
- Conflict and issue documentation
Languages
English
Full Professional
Hindi
Native/ Bilingual
Timeline
Delivery Partner
DoorDash
10.2024 - Current
Front Desk Representative/Manager
House of India
04.2024 - 09.2024
Senior Digital Marketing Specialist
Hatchlogic Consultants
08.2022 - 03.2024
Senior Operations/Sales Associate
GrownMind Education Services
10.2019 - 07.2022
Customer Service Representative
Cogent E Services
07.2019 - 09.2019
MBA - Business Administration And Management
University Canada West
B.Tech - Computer Science Engineering
Graphic Era University