MICHELLE PHELPS
Leduc
Summary
Ambitious beauty professional with a strong background in leadership and operations. Demonstrated ability to integrate technical expertise with effective communication and team collaboration. Focused on talent development and operational efficiency to support organizational growth.
Overview
12
12
years of professional experience
Work History
Surgical Administration
Renew Oral & Facial Surgical Centre
Edmonton
10.2024 - Current
- Support patient-facing administrative operations within a high-volume surgical practice.
- Coordinate complex scheduling, patient intake, documentation accuracy, treatment presentation, and insurance direct billing while managing frequent system and workflow challenges.
- Maintain professionalism, organization, accuracy, and high service standards in a demanding environment.
Dental Office Manager
Cedar Ridge Dental
Wetaskiwin
07.2022 - 01.2026
- Directed daily operations for a high-volume dental office with 25+ staff, improving efficiency, profitability, and team performance.
- Oversaw HR and office operations including ordering, payroll, scheduling, PTO tracking, and staff compliance (licensing, certifications, and training).
- Managed financial and administrative functions, including accounts payable and accurate business recordkeeping.
- Increased online visibility and new client inquiries by managing social media marketing, website content, and Google Business Profile.
- Resolved client and staff escalations and facilitated KPI-driven team meetings, strengthening staff retention, service quality, and overall customer satisfaction.
Treatment Coordinator
Cedar Ridge Dental
Wetaskiwin
11.2020 - 01.2026
- Presented treatment plans and guided patients through care options, increasing case acceptance and supporting practice revenue growth.
- Coordinated insurance pre-authorizations, billing, and claims follow-up while advocating for patients through appeals when needed.
- Optimized scheduling and follow-up processes, improving provider productivity and treatment completion rates.
- Served as a primary patient liaison, managing inquiries, records, and communication with referral offices to ensure a smooth care experience.
Dental Administrator
Hello Dental
Leduc
06.2020 - 01.2026
- Managed front desk operations independently as the sole receptionist, balancing patient-facing service with administrative and billing responsibilities.
- Coordinated scheduling, insurance claims and pre-authorizations, patient records, and daily financial transactions.
- Served as the primary point of contact for patients, labs, and referral offices while maintaining accurate accounts receivable and following up on outstanding balances.
International Travel Consultant
Flight Centre Travel Group
Edmonton
01.2020 - 01.2026
- Provided expert guidance and recommendations to clients for international travel arrangements.
- Successfully managed bookings, itineraries, and ensured exceptional customer service.
- Unfortunately my career was cut short due to COVID closures to the travel industry.
Hairstylist /Salon Owner
Hair by Phelps
Chilliwack
10.2013 - 01.2026
- Established and managed a successful salon, delivering high-quality hairstyling services in British Columbia.
- Cultivated a loyal clientele through personalized service, creative styling, and a welcoming atmosphere.
- Managed all aspects of my business as the owner.
Education
Hairstylist Journeyman Certificate - Hairstylist
Red Seal
Canada12.2024
Utopia Academy Professional Hairstylist -
Utopia Academy
Abbotsford06.2013
Master's Commission Leadership Training Program -
Chilliwack08.2011
High School Diploma -
Wetaskiwin Composite High School
Wetaskiwin05.2010
Skills
- Workplace operations
- Office management
- Communication skills
- Customer relationship management
- Sales presentation
- Team leadership
Timeline
Surgical Administration
Renew Oral & Facial Surgical Centre
10.2024 - Current
Dental Office Manager
Cedar Ridge Dental
07.2022 - 01.2026
Treatment Coordinator
Cedar Ridge Dental
11.2020 - 01.2026
Dental Administrator
Hello Dental
06.2020 - 01.2026
International Travel Consultant
Flight Centre Travel Group
01.2020 - 01.2026
Hairstylist /Salon Owner
Hair by Phelps
10.2013 - 01.2026
Hairstylist Journeyman Certificate - Hairstylist
Red Seal
Utopia Academy Professional Hairstylist -
Utopia Academy
Master's Commission Leadership Training Program -
High School Diploma -
Wetaskiwin Composite High School