Moustapha Cisse
Montreal,QC
Summary
Technology-inclined professional possesses very good troubleshooting capabilities and very customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Extremely motivated to constantly develop my skills, mainly cybersecurity skills and grow professionally.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technician
Avenir Global
02.2023 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Bolstered cybersecurity measures by regularly updating antivirus software and educating employees about phishing threats.
- Managing and monitoring compliancy of devices.
- Managed hardware inventory, maintaining adequate stock levels to minimize disruptions due to equipment failure or shortages.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Monitored systems in operation and quickly troubleshot errors.
IT Technician
Desjardins
05.2022 - 01.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Managed high levels of call flow and responded to technical support needs.
Administrative Assistant
Pharmascience
04.2021 - 07.2021
- Verify organization and maintenance of inventory
- Participate in projects such AS24
Administrative Assistant
Pharmascience
02.2020 - 12.2020
- Verify organization and maintenance of inventory
- Update online database of products
Call Center Representative
Affinity Global Inc
05.2019 - 07.2019
- Responded to customer calls and emails to answer questions about products and services.
- Escalation point in Service Desk for advanced incidents, problems or requests
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Education
DEC - Network Computer Science & Security
College Lasalle
Montreal, CA04.2022
Skills
- Troubleshoot Windows
- Microsoft 365
- Microsoft Azure
- Active Directory
- SSCM
- Computer Networking
- Analytical and Critical Thinking
- Deductive reasoning skills
- Attention to Detail
- Self-Motivated
- Technical Support
- Mobile Device Management
- Monitoring assets
- TCP and IP Protocols
- Compliance standards
- Network Security
Certification
CompTIA Security+ (ongoing)
ZScaler EDU-260 (ongoing)
ISC2 CC (Ongoing)
IT Essentials
Connecting Networks
CCNA Security
Timeline
IT Technician
Avenir Global
02.2023 - Current
IT Technician
Desjardins
05.2022 - 01.2023
Administrative Assistant
Pharmascience
04.2021 - 07.2021
Administrative Assistant
Pharmascience
02.2020 - 12.2020
Call Center Representative
Affinity Global Inc
05.2019 - 07.2019
DEC - Network Computer Science & Security
College Lasalle
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