AFSAR ALAM
Ajax,ON
Summary
To obtain a System administrative position where I can maximize my technical experience in installation, configuration and maintenance of system and network applications.
Overview
11
11
years of professional experience
Work History
IT Technician
Centennial College
09.2021 - Current
- Analyzed Desktop and Laptop issues to identify troubleshooting methods needed for quick remediation
- Onboarded new users to internal systems by providing network credentialing, desktop and laptop usage and BYOD programs
- Provide support on Office 365 Tools & Admin portal (Teams, Outlook, MS Project,)
- Configured systems according to prescribed software and hardware frameworks
- Managed system-wide operating system and software deployments as well as related software upgrade problems
- Executed technology implementation projects, minimizing downtimes and business disruptions
- Used diagnostic tools to identify hardware failures and replace non-functional components
- Created help desk tickets, troubleshot and resolved desktop issues
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Managed Tickets on Service Now
- Imaged and prepared new computers for integration into company networks and systems
- Unlocking and Password Reset ON AD
Desktop Specialist
Asian Engineering Industries
11.2018 - 08.2021
- Provide support on Office 365 Tools & Admin portal (Teams, Outlook, MS Project,)
- PAGE 1 -3
- Responsible for annual maintenance of contracts for hardware and software
- Responsible for AV and VC
- Designing virtual events
- Provide training to new IT support staff
- Unlock user account in DNS.
Sr. System Administrator
AKP
09.2016 - 09.2018
- Managing the IT support team of 20 people
- Provide score car and data to HR for the appraisal process
- Managed Uptime to keep the business running
- Managed all IT infra like access control CCTV UPS
- Temperature and humidity and tracking logs
- Managed support team tickets to be aligned with SLA
- Handled the escalations and managed ITIL matrix within Parameters
- Managed the business Downtime
- Vendor management
- Managed VC devices like POLLYCOM and CISCO
- Responsible for IT expenses reimbursement management
- Managed the events to connect multiple state location over audio and video
- Managed IT uptime by creating multiple backup Plan, P1 and P2 tickets as per ITIL frame work, EPBAX, Log Server, Attendance server and file server.
System Administrator
Wipro LTD
02.2016 - 09.2016
- Worked on Delhi International Airport Limited IT projects undertaken by WIPRO
- Installed Windows and Linux Operating System on desktops
- Managed and troubleshoot access to shared folders
- Configured and troubleshoot hardware devices and drivers
- Troubleshoot system start up and user login problems
- Configured and troubleshoot remote connections
- Configured and troubleshoot Internet Explorer
- Configured and troubleshoot Outlook Express
- Resolved issues related to application customization
- Identified and troubleshoot problems related to security permissions
- Installed and Update Antivirus software and patches
- Troubleshoot and installation of Hardware & Software
- Responsible of Logging calls with Raising Indent and follow up
- PAGE 2 -3
- Monitored servers and Various running application like UFIS (Universal Flight Information System), CDM (Collaborative Decision making), FIDS (Flight Information Display System).
L2 System engineer
AKP
05.2015 - 01.2016
- Installing Windows and Operating System on desktops
- Managing and troubleshooting access to shared folders
- Configuring and troubleshooting hardware devices and drivers
- Troubleshooting system start up and user login problems
- Configuring and troubleshooting remote connections
- Configuring and troubleshooting Internet Explorer
- Configuring and troubleshooting Outlook Express
- Resolving issues related to application customization.
System L1 engineer
Shrestha Computers
01.2012 - 05.2015
- Installing Windows and Operating System on desktops
- Managing and troubleshooting access to shared folders
- Configuring and troubleshooting hardware devices and drivers
- Troubleshooting system start up and user login problems
- Configuring and troubleshooting remote connections
- Configuring and troubleshooting Internet Explorer
- Configuring and troubleshooting Outlook Express
- Resolving issues related to application customization
- PAGE 3 -3
- Installing and Update Antivirus software and patches.
Education
Bachelors of Business Application - Project Management
Yorkville University
Associate of Science - undefined
DR. C.V. Raman University, IT
Board of Technical Education
03.2018
Diploma - Electronics Digital Electronics
2011
Skills
- Simple Operating System (SOS): Windows XP, Vista, Windows7, Windows8, windows81 window10
- MAC OS & IOS
- Network Operating System (NOS): Windows 2003, windows 2008, windows 2012
- Office Suit: Open office, Microsoft office, office365(E1, E3, E5), Office 365 Admin Portal, Managing DL & DDL
- E-mail Clients: MS-Outlook, Microsoft Exchange Mail
- Services: Active Directory, User Profile Management, Network Printing, Remote Desktop, Antivirus: McAfee, Symantec DLP
- Hardware: Hardware Maintenance & Troubleshooting, PC assembling, Installation and upgradation
- AV and VC: AV and VC design events and offices and PA Systems Pollycom
- Interpersonal:
- Excellent written and verbal communication skills
- Can do attitude
- Work well under pressure and tight deadlines
- Active Directory, Outlook Express
- Antivirus, Ms Project
- Audio, Windows and Operating System
- Backup, Windows7
- CISCO, Windows8
- Interpersonal, Windows
- Hardware, Window
- Contracts, Windows81
- Clients, Windows XP
- Decision making, Network
- Designing, Operating System
- Desktops, Servers
- DNS, SLA
- Drivers, Symantec
- E-mail, Troubleshoot
- Frame, Troubleshooting
- HR, Vendor management
- Internet Explorer, Verbal communication skills
- ITIL, Video
- Linux, Vista
- Managing, VC
- McAfee, Excellent written
- Access
- Microsoft Exchange
- Microsoft office
- Office
- Outlook
- MS-Outlook
Timeline
IT Technician
Centennial College
09.2021 - Current
Desktop Specialist
Asian Engineering Industries
11.2018 - 08.2021
Sr. System Administrator
AKP
09.2016 - 09.2018
System Administrator
Wipro LTD
02.2016 - 09.2016
L2 System engineer
AKP
05.2015 - 01.2016
System L1 engineer
Shrestha Computers
01.2012 - 05.2015
Bachelors of Business Application - Project Management
Yorkville University
Associate of Science - undefined
DR. C.V. Raman University, IT
Board of Technical Education
Diploma - Electronics Digital Electronics
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