MOUSSA DIOMANDE
EDMONTON,Canada
Summary
Get a job in an institution that will showcase my education, skills and work experience.
Overview
6
6
years of professional experience
Work History
Administrative assistant / Coordinator
PFP CANADA
Edmonton, Canada
02.2025 - Current
- Answering telephones
- Dispatching service calls
- Overseeing technicians scheduling including arrangement of accommodation
- Putting together basic quotes
- Reviewing technician’s daily reports to ensure they are complete
- Maintaining the office supplies
- Participating regular meetings
- Opening and closing the office
- Answering client’s emails
- Managed correspondence by handling emails and phone calls efficiently.
- Maintained accurate records and updated files for easy access and retrieval.
- Collaborated with various departments to streamline administrative procedures.
- Assisted with day-to-day operations and handled business management, staffing sales and customer service.
- Performed administrative and office duties by handling phone and email correspondence, ordering materials and bookkeeping.
- Coordinated and maintained records of office activities, including filing systems and databases.
- Answered phone calls, provided information and connected callers to appropriate personnel.
CUSTOMER SERVICES REPRESENTATIVE
Express employment
Edmonton, Canada
09.2024 - 01.2025
- Answer inbound calls / Do outbound calls
- Send and reply to the emails
- Place clients’ orders
- Great visitors and assist them or redirect them to the correct person
- Data entry
CUSTOMER SERVICES REPRESENTATIVE
TELEPERFORMANCE CANADA
Edmonton, Canada
08.2022 - 07.2024
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and processed service requests efficiently.
- Handled high-volume calls while ensuring quality service delivery.
- Educated customers on products and services to enhance their experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
Cooker / Crew Member
MCDONALD
Edmonton, Alberta
12.2019 - 01.2022
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Collaborated with team members to meet food preparation deadlines efficiently.
- Operated kitchen equipment such as grills, fryers, and ovens safely and effectively.
- Monitored food quality during cooking to ensure consistency across all dishes.
- Followed health regulations to ensure safe food handling practices at all times.
- Trained new staff on cooking techniques and kitchen safety protocols effectively.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Used standardized recipes and other instructions to prepare food.
- Prepared and cooked menu items following standardized recipes and safety procedures.
Education
BUSINESS ADMINISTRATION - MANAGEMENT
UNIVERSITY OF ALBERTA
EDMONTON, AB08.2022
CIVIL ENGINEERING - BUILDING OPTION
UIPA
ABIDJAN, Ivory Coast07.2019
BACCALAUREAT -
WILLIAM PONTY
ABIDJAN, Ivory Coast06.2017
Skills
- Food service
- Serving experience
- Administrative experience
- Microsoft Word
- Microsoft Excel
- Network support
- Help desk
- Organizational skills
- Excellent language skills
- Excellent sense of responsibility
- Excellent communication skills
- Very good sense of leadership
- Excellent ability to work within a team, and independently
- Excellent interpersonal skills
- Excellent mastery of new information technologies
- Hardworking
- Fast learner
- Proven ability to identify, analyze, and solve problems
Languages
- French
- English
Personal Information
Date of Birth: 08/10/98
Consent
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Languages
English
Professional
French
Native/ Bilingual
Timeline
Administrative assistant / Coordinator
PFP CANADA
02.2025 - Current
CUSTOMER SERVICES REPRESENTATIVE
Express employment
09.2024 - 01.2025
CUSTOMER SERVICES REPRESENTATIVE
TELEPERFORMANCE CANADA
08.2022 - 07.2024
Cooker / Crew Member
MCDONALD
12.2019 - 01.2022
BUSINESS ADMINISTRATION - MANAGEMENT
UNIVERSITY OF ALBERTA
CIVIL ENGINEERING - BUILDING OPTION
UIPA
BACCALAUREAT -
WILLIAM PONTY