Mounica Suryadevara
Mississauga,ON
Summary
Hardworking and reliable with strong ability in Customer Service. Organized, proactive and punctual with team-oriented mentality. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Attention to detail and the ability to multitask effectively in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Software Developer
Florida Department of Environmental Protection
Florida, USA
08.2015 - 09.2016
- Wrote user manuals and other documentation for roll-out in customer training sessions.
- Designed front-end and back-end solutions for test-driven development.
- Delivered code to meet functional or technical specifications.
- Improved and corrected existing software and system applications.
Library Student Assistant
University of Toledo
Ohio, USA
12.2013 - 12.2014
- Maintained library websites and online catalogs.
- Conducted inventory checks of physical resources in order to update records accurately.
- Organized shelves and maintained an orderly collection of books and other resources.
- Used web-based applications and industry-specific software to locate catalog information.
Technical Support Representative
NISC
Hyderabad, IN
07.2012 - 03.2013
- Stayed abreast of latest software developments to enhance job knowledge.
- Developed and maintained strong relations with customers to meet quality expectations.
- Troubleshot customer inquiries related to software issues.
- Collected, analyzed and reported on data for use in operational planning.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Maintained up-to-date case documentation for future reference.
Education
Master of Science - Electrical And Electronics Engineering
University of Toledo
Ohio, USA05-2015
Certificate in Library Science -
Institute of Library Science
Hyderabad, India03-2013
Skills
- Customer Service
- Effective Communication
- Organizational Skills
- Multitasking
- Problem Resolution
- Database Management
- Time Management
- Team Collaboration
- MS Office
- Advanced Computer Skills
Timeline
Software Developer
Florida Department of Environmental Protection
08.2015 - 09.2016
Library Student Assistant
University of Toledo
12.2013 - 12.2014
Technical Support Representative
NISC
07.2012 - 03.2013
Master of Science - Electrical And Electronics Engineering
University of Toledo
Certificate in Library Science -
Institute of Library Science
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