Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Manirakoze

Edmonton,AB

Summary

Highly motivated individual with a background in customer service, software development, and social media management. With skills that focus on upselling, customer retention, and creating brand loyalty. I am seeking a position that values commitment to improving customer experience and supports career development and growth.

Overview

7
7
years of professional experience

Work History

Software Developer

ARIJOEL DIGITAL AGENCY
Edmonton, Alberta
01.2024 - Current

• Creating a website design based on the client’s preferences of color, font, and style, among others
• Making the site fully functional through coding
• Designing the tabs, pages, controls, and buttons for the website
• Creating mock-ups of the site and test pages to demonstrate the function of the website to the client
• Identifying and fixing functionality issues
• Making backup files for the website

• Comprehensive knowledge and experience with HTML and CSS
• Experience using WordPress
• Ability to design and understand design ideas and concepts
• Familiarity with creating user-friendly and easy-to-navigate web pages
• Ability to create webpages that are optimized for all devices

Community Liaison Officer

Francophonie Albertaine au Plurielle
Edmonton, Alberta
08.2022 - 08.2023
  • Interacts with a local community on behalf of the organization.
  • Provide information, or training to people in the community.
  • Host or attend community meetings, public service seminars.
  • Develop and manage a program for French-speaking newcomers’ women and children to address their educational needs here in Alberta.
  • Planned and executed events and training for the French-speaking newcomers’ community.

Administrative Assistant

Francophonie Albertaine au Plurielle
Edmonton, Alberta
12.2021 - 08.2022
  • Handling administrative requests and queries from the Executive Director.
  • Organizing and scheduling appointments
  • Planning meetings and taking detailed minutes
  • Write and distribute email, correspondence memos, letters, and forms.
  • Assist in the preparation of regularly scheduled reports.
  • Develop and maintain a filling system.
  • Update and maintain office policies and procedures.
  • Order office supplies and research new deals and suppliers
  • Maintain contact lists.
  • Book travel arrangements
  • Submit and reconcile expense reports.
  • Provide general support to visitors.

Technical and Administative Assistant

Coalition des femmes de l'Alberta
Edmonton, Alberta
09.2020 - 12.2021
  • Provides administrative support to ensure efficient office operations.
  • Answers phone calls and directs callers to appropriate personnel, schedules appointments.
  • Responds to emails and other digital queries and correspondence.
  • Drafts and edits letters, reports, and other documents.
  • Input and updates information in databases, website, and spreadsheets.
  • Prepares meeting agendas and takes meeting minutes.
  • Uses word processing and presentation software to create and edit documents.
  • Research as requested and compiles and summarizes information for reports or presentations.
  • Ensures that deadlines are met and adapts to changing priorities.

Summer Internship as Software Engineering

GoodYear EMEA
Colmar Berg, Luxembourg
07.2017 - 09.2017
  • Automation of data retrieval and analysis activities (Excel & BI tools).
  • Improvement of current / design of new performance & ROI Dashboards.
  • Automation of service Delivery activities (SharePoint)

Education

Bachelor of Science - Software Engineering

Bohai University
Jinzhou, Liaoning, China
08.2016

Master of Science - Computer And Information Sciences

University of Luxembourg
Esch-sur-Alzette, District de Luxembourg
07.2019

Skills

  • Web Programming Languages: Python, HTML, CSS, Javascript
  • Multitasking and Prioritization
  • Data Entry
  • Call documentation
  • Translation and Interpretation Services
  • Creative Problem Solving
  • Customer Service
  • De-escalation Techniques
  • Techniques
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • French Fluency
  • Operating System: Windows, MAC, IOS
  • Business Applications: Microsoft Word, Excel, PowerPoint, Outlook, Slack, and Zoom
  • Business Skills: Complaint handling, Inventory Management, excellent verbal and written
  • Communication skills
  • Strong Written Communication
  • Sales Quota Achievement
  • Inbound and Outbound Calling
  • Team-Oriented Cooperative
  • Database Management
  • Process Improvement
  • Computer Skills

Timeline

Software Developer

ARIJOEL DIGITAL AGENCY
01.2024 - Current

Community Liaison Officer

Francophonie Albertaine au Plurielle
08.2022 - 08.2023

Administrative Assistant

Francophonie Albertaine au Plurielle
12.2021 - 08.2022

Technical and Administative Assistant

Coalition des femmes de l'Alberta
09.2020 - 12.2021

Summer Internship as Software Engineering

GoodYear EMEA
07.2017 - 09.2017

Bachelor of Science - Software Engineering

Bohai University

Master of Science - Computer And Information Sciences

University of Luxembourg
Jessica Manirakoze