Mounica Patlola
Kelowna,BC
Summary
A dynamic professional with 9.5 years of experience as a Quality Analyst. Skilled technical and quality support analyst with knowledge in functional testing, issue resolution, and software development life cycle. Possessing a proven ability to multi-task under pressure. In-depth knowledge of applications, business requirements, and quality assurance methodologies. Excellent communication and analytical skills. Proactively working to tight deadlines and collaborative teamwork towards a common goal.
Overview
10
10
years of professional experience
Work History
Senior Quality Assurance Developer
UBC
02.2022 - Current
- Workday Functional Testing: Conducted end-to-end functional testing of Workday modules such as HCM, Payroll, Financials, and Recruiting to ensure compliance with business requirements
- Workday Security Testing: Validated role-based access controls (RBAC) and security group configurations to ensure data privacy and compliance
- Workday Integration Testing: Tested integrations between Workday and third-party systems, including HR, payroll, and finance applications
- Business Process Validation: Verified Workday business process configurations and tested custom reports to ensure accuracy and performance
- Regression Testing: Executed regression test suites after Workday updates and patches to validate system stability and new feature implementations
- Workday Test Automation: Developed and maintained automated test scripts for Workday using tools like Workday Extend, Workday Studio and Selenium
- Functional testing, Business data validation, Data Functional Report Testing
- Manually testing the complete system migration from the legacy in-house Student Information System (SIS) to Workday
- Perform SQL queries to verify the data
- Work with developers and stakeholders to analyze requirements and create test plans for new features, improvements, and bug fixes
- Apply knowledge of Jama Software and JIRA to streamline development processes and enhance overall project efficiency
- Create and maintain test strategies as part of the ongoing effort to improve the overall robustness of the product line
- Perform API testing on RESTful API web service endpoints using Postman tool
- Demonstrate operational agility by prioritizing multiple critical activities and promptly identifying errors and issues
- Implement quality checks to ensure accuracy and reliability of outputs, maintaining a high standard of thoroughness
- Oversee metrics collection, stage gates, and the implementation of effective QA techniques throughout the Software Development Life Cycle (SDLC)
- Validate product solutions to confirm quality alignment with specifications and end-user requirements
- Set clear objectives aligned with organizational needs, providing recommendations for performance improvement
Quality Assurance Developer
Epicor
12.2020 - 02.2022
- RESTful and SOAP API endpoints testing using Postman for projects web store API, Descartes and quick ship
- Mobile application testing on iOS/Android using iPhone/Android emulator application for all BisTrack (Epicor main product) services
- Full Regression and functional testing of all Web track- Web version of desktop application features and bug fixes
- Perform IIS, Web Track applications release builds through Visual Studio, Installs and API upgrades to new versions
- Creating Postman collections for feature endpoints
- Using Swagger for SOAP API testing documentation
- Perform builds and releases of BisTrack and Web Track fix versions
- Interacting with dev team for the updates on the features and bug fixes
- Coordinating with BA on the feature requirements to test the right workflows
Quality Assurance Analyst
Tata Consultancy Services
08.2019 - 11.2020
- Analysing and modifying the test cases according to the requirements and rigorous analysis of failed test cases and its root cause
- Utilising Zephyr and Jira for test management and workflows to achieve continuous testing agility
- RESTful API Testing using postman
- Work collaboratively among different teams to develop and improve QA processes
- Support other analysts by reviewing work and providing feedback when required
- Administrated consolidated test reports using Microsoft Excel
- Review functional and design specifications to ensure full understanding of individual deliverables
- Backend database testing in MS SQL environment including validating stored data, procedures, triggers and jobs
- Identify test requirements from specifications, map test case requirements and design test coverage plan
- Develop, document and maintain functional test cases and other test artifacts like the test data, data validation, and automated scripts
- Execute and evaluate manual or automated test cases and report test results
- Comply with company’s QA standards; provide daily test execution progress and technical reports on testing when required
- Communicate defects and issues in a concise, timely and professional manner
- Assist development with reproducing defects under investigations
- Evaluate and report on the quality of software products and make recommendations for deployment
- Comply with the software development life cycle, testing strategies, tools and QA methodologies
- Other tasks as assigned by management
System Engineer
Tata Consultancy Services
03.2018 - 06.2019
- Worked in a team of 9 in Network Design and Testing team – TSP (Telecom Server Platform)
- Handled up to 22 nodes and tracked requests and resolved tickets each day reported by field team and clients
- Developed several new features and fixed software faults on different nodes and ensured software quality with timely delivery
- Provided backup support in configuring latest features on the nodes and testing them through Jenkins by scheduling jobs periodically
- Analysing and modifying the test cases according to the requirements and rigorous analysis of failed test cases and its root cause
- Administrated consolidated test reports using Microsoft Excel
- Coordinated with Design teams for client communication and client demo
- Contributed to the design, build and operation of TSP – Ericsson Project
- Reduced abandoned ticket rate from 20% to less than 5% and decreased average support ticket resolution time from 8 hours to 3-4 hours
- Provided weekly reports to clients presenting all the field performances, issues, reports which resulted in a 30% decrease in client status enquiries related to field operations
Assistant System Engineer
Tata Consultancy Services
06.2015 - 02.2018
- With a team of 8 in OSSRC-SimNet team as a Tester and Analyst within agile environment, responding to 10+ customer tickets daily within SLA of 24 hours
- SimNet was responsible for creating network evolutions –CORE, GRAN, WRAN, LTE
- Utilising JIRA for creating project workflows and to track up to 10 testing cases daily
- Tracked, prioritised incidents and coordinated workstation support requests providing Level 1 and 2 support
- Provided design support for GRAN network -MSC, BSC nodes and loading features in each release-16B, 17A, 17B
- Rectified software faults along with developing new features for GRAN and MSc-in-pool feature
- Utilized and implemented features that increased performance by 20% through patch management to multiple systems simultaneously
- Maintained an outstanding record of technical time-to-close tickets by 44% YTD support service, resolving 70% of all tickets within 24 hours
Education
Bachelor of Engineering - Computer Science
JNTU University
India05.2015
Skills
- MS Office 365
- Excel
- Project
- Outlook
- Access
- PowerPoint
- Word
- Linux
- Centos
- Windows XP
- Windows 7
- Windows 8
- Windows 10
- VMware ESXI 65
- VSphere ESXI 50
- V65
- Vcenter 65
- Putty
- Remote Desktop
- Jenkins
- Jira
- Docker
- Azure
- Maven
- GIT
- Oracle VM Virtual box
- Shell Scripting
- JAMA
- Citrix
- HTML
- Postman
Skills - Computer And Technical Skills
- MS Office 365: Excel, Project, Outlook, Access, PowerPoint, Word
- Operating Systems: Linux, Centos, Windows XP/7/8/10
- VMware ESXI 6.5, vSphere ESXI 5.0, v6.5, Vcenter 6.5
- Putty
- Remote Desktop
- Jenkins
- Jira
- Docker
- Azure
- Maven
- GIT
- Oracle VM Virtual box
- Shell Scripting
- JAMA
- Citrix
- HTML
- Postman
Training And Licenses
- Appian Level 1 Certification, 05/2018
- Oracle Certified Professional, Java SE 6 Programmer, 05/2013
Timeline
Senior Quality Assurance Developer
UBC
02.2022 - Current
Quality Assurance Developer
Epicor
12.2020 - 02.2022
Quality Assurance Analyst
Tata Consultancy Services
08.2019 - 11.2020
System Engineer
Tata Consultancy Services
03.2018 - 06.2019
Assistant System Engineer
Tata Consultancy Services
06.2015 - 02.2018
Bachelor of Engineering - Computer Science
JNTU University
Similar Profiles
Shaye FlemmingShaye Flemming
Chemistry Outreach Volunteer at UBCChemistry Outreach Volunteer at UBC
Karma DorjiKarma Dorji
Third Cook at UBCThird Cook at UBC
Pooyan KhorsandiPooyan Khorsandi
Senior Change & Communication Advisor (Contract) at UBCSenior Change & Communication Advisor (Contract) at UBC