Arlene Mary Eveeta D Cruz
Smithville
Summary
Experienced with IELTS test preparation and language instruction, effectively enhancing student outcomes. Utilizes advanced teaching methodologies to foster a deep understanding of test components and strategies. Knowledge of effective student assessment and feedback techniques ensures continuous improvement and success in teaching . Demonstrated success in implementing comprehensive quality control systems and fostering collaboration across cross-functional teams to drive continuous improvement.
Possesses versatile skills in project management, problem-solving, and collaboration. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Assurance Technician
Stanpac
08.2023 - 02.2025
- Entering, recording, storing, or maintaining information in written and/or electronic form and conduction audits .
- Inspecting and auditing processes and products to verify compliance with standards.
- Ensuring the examination of all quality documents and ensuring any concerns are addressed appropriately.
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Collecting and keeping retained samples for research and development.
- Using relevant information and individual judgment to determine whether events or processes comply with company standards or regulations
Quality Assurance Technician
Mortimer Fine Foods
01.2022 - 07.2023
- Responding to customer complaints and investigating the root cause and addressing the issue.
- Training new employees and continuously monitoring the effectiveness of training
- Maintain a high standard of product quality at all times.
- Maintain responsibility for the proper care, use, and maintenance of all quality equipment and maintain required records.
- Ensure full compliance with all company policies and procedures.
- Filling relevant records and documents, monitoring critical control points, and daily verification of production and packaging-related documents
- Worked as a team member lending support and assistance to fellow employees.
- Writing quality reports and presenting daily product release reports to management
IELTS Trainer
Bemax Academy
12.2018 - 12.2019
- Conducting comprehensive training sessions across all four IELTS modules: Listening, Reading, Writing, and Speaking.
- Preparing and delivering structured lesson plans tailored to varying proficiency levels.Developing SOPs and working with new product developments and mock recalls.
- Preparing and delivering structured lesson plans tailored to varying proficiency levels.
- Assessing student performance through regular mock tests and providing detailed feedback for improvement.
- Designing and updating course material, including practice exercises and test papers, in line with current IELTS standards.
- Offering strategic guidance on test-taking techniques, time management, and scoring criteria.
- Conducting one-on-one speaking sessions to improve fluency, coherence, and pronunciation.
- Tracking student progress and maintaining accurate academic records.
- Actively contributing to curriculum planning and academic meetings.
- Supporting students with individualized attention to help them achieve their desired band scores.
Education
Post Graduate Diploma - Food Safety and Quality Assurance
Conestoga College
Kitchener, ONBSc - Microbiology
Amrita School of Biotechnology
Kollam, KeralaSkills
- Verbal and written communication
- Proficient in creating and maintaining schedules
- Offline teaching experience
- In-depth grammar instruction
- Leadership training
- HACCP
- Quality Control
- New Product Formation
- Creative problem solving
- Research & Reporting
- MS Office 365
- Strong communication skills
- Curriculum design
Certification
- Canadian Certified HACCP
- HACCP Canada Certified Administrator Training.
- SQF Quality Code -Implementing SQF Quality Systems
Languages
English
Timeline
Quality Assurance Technician
Stanpac
08.2023 - 02.2025
Quality Assurance Technician
Mortimer Fine Foods
01.2022 - 07.2023
IELTS Trainer
Bemax Academy
12.2018 - 12.2019
BSc - Microbiology
Amrita School of Biotechnology
Post Graduate Diploma - Food Safety and Quality Assurance
Conestoga College
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