Summary
Overview
Work History
Education
Skills
Timeline
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Mouna Aaloui

Mouna Aaloui

Montreal,QC

Summary

Enthusiastic customer service professional with extensive experience in delivering exceptional service across various industries. Adept at managing high-pressure situations with composure and efficiency. Skilled in clear communication, problem-solving, and providing a welcoming environment for clients. Eager to leverage strong interpersonal skills and adaptability to excel as a flight attendant and ensure a safe and enjoyable travel experience for passengers.

Overview

6
6
years of professional experience

Work History

Sales Associate

Calvin Klein
Montreal, Quebec
03.2021 - 12.2022
  • Assists customers with purchases, answers questions, and provides a positive shopping experience.
  • Communicates effectively with customers to understand their needs and suggest suitable products
  • Handles customer complaints, resolves issues, and ensures customer satisfaction.
  • Must know the products well to assist customers effectively.
  • Works with other associates and managers to achieve sales goals.
  • Represents the brand with a polished appearance and professional demeanor.
  • Adapts to different customer needs and busy periods in the store.

Cashier

Thai Express
Montreal, Quebec
11.2018 - 12.2019
  • Interacts with customers, processes orders, and ensures a pleasant dining experience.
  • Communicates effectively with customers to take orders, handle payments, and resolve any issues.
  • Manages cash, credit card payments, and provides accurate change.
  • Addresses customer complaints, resolves billing issues, and ensures customer satisfaction.
  • Manages taking orders, processing payments, and maintaining the front area simultaneously.
  • Works with kitchen staff and other team members to ensure smooth restaurant operations.
  • Ensures accurate order entry, correct change, and proper handling of transactions.
  • Adapts to different customer needs and busy periods in the restaurant.

Hostess

Comptoir 400
Montreal, Quebec
05.2017 - 08.2017
  • Greets guests, manages reservations, and ensures a pleasant dining experience from the moment guests arrive.
  • Communicates effectively with guests, coordinates with waitstaff, and provides information about the restaurant.
  • Addresses guest complaints, resolves seating issues, and manages wait times.
  • Manages reservations, seating arrangements, and guest inquiries simultaneously.
  • Works with waitstaff, kitchen staff, and management to ensure smooth restaurant operations.
  • Ensures accurate reservation management, proper seating, and a welcoming environment.
  • Represents the restaurant with a polished appearance and professional demeanor.
  • Adapts to different guest needs and busy periods in the restaurant.

Sales Representative

Cordy Doors and Windows
Montreal, Quebec
11.2016 - 12.2016
  • Communicates effectively with customers to explain product features, benefits, and pricing.
  • Addresses customer concerns, resolves issues, and provides after-sales support.
  • Must have in-depth knowledge of doors and windows to provide accurate information and recommendations.
  • Manages multiple clients, tracks sales leads, and follows up on potential opportunities simultaneously.
  • Persuades and influences customers to make a purchase decision.
  • Work closely with technicians and sales team to ensure smooth communication and efficient project execution.
  • Adapts to different customer needs, market conditions, and sales targets.
  • Builds and maintains relationships with clients to encourage repeat business.

Education

Bachelor of Science - Economics

University of Montreal
Montreal, QC
12-2023

Dep Diplma - Computer Science

Teccart
Montreal, QC
03-2016

Skills

  • Work under pressure
  • Teamwork
  • Adaptability
  • Clear communication
  • Cosmopolitan
  • Multitasking
  • Attention to detail
  • Physical stamina
  • Cultural sensitivity
  • Language skills

Timeline

Sales Associate

Calvin Klein
03.2021 - 12.2022

Cashier

Thai Express
11.2018 - 12.2019

Hostess

Comptoir 400
05.2017 - 08.2017

Sales Representative

Cordy Doors and Windows
11.2016 - 12.2016

Bachelor of Science - Economics

University of Montreal

Dep Diplma - Computer Science

Teccart

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Mouna Aaloui