Salma Yaaza
Summary
Experienced professional with a strong background in customer service, sales, and retail operations. Skilled in delivering personalized recommendations, managing inventory, and optimizing customer experiences. Adept at utilizing sales techniques and problem-solving to drive results and enhance satisfaction. Committed to contributing innovative, customer-focused strategies that support business growth and brand success.
Overview
4
4
years of professional experience
Work History
Sales Associate
Moores Clothing for Men
Montreal, QC
11.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Stocking shelves according to merchandising techniques and labeling products.
- Setting up and decorating store windows, creating displays, and showcasing products.
- Assisting customers with their purchases, offering personalized advice, and presenting products that match their search criteria.
- Supported store management in planning and executing seasonal promotions and sales events.
Customer Service Agent
Call Center RTL.
Montreal, QC
05.2022 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer issues efficiently through phone and email communication.
- Investigated and resolved customer inquiries and complaints quickly.
- Accurately documented all customer interactions and case details.
- Ensured high levels of customer satisfaction by adhering to established procedures.
Sales Representative
Vêtements Modernes
Casablanca
10.2020 - 06.2021
- Engaged with customers to provide assistance and share product knowledge.
- Welcomed customers, offered personalized recommendations, and answered questions about clothing items.
- Stayed informed about fashion trends and maintained a thorough understanding of the products sold.
- Managed inventory, including restocking shelves and organizing displays to ensure an appealing shopping environment.
- Maintained a high level of customer satisfaction by delivering excellent service.
Education
BBA - Marketing
Laval University
01-2025
High School Diploma -
Elbilia
06-2021
Skills
- Work under pressure
- Customer service
- Computer Software (Ms Office)
- Team work
- Organizational Skills
- Communication skill
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Sales Associate
Moores Clothing for Men
11.2023 - Current
Customer Service Agent
Call Center RTL.
05.2022 - 10.2023
Sales Representative
Vêtements Modernes
10.2020 - 06.2021
BBA - Marketing
Laval University
High School Diploma -
Elbilia