Hi, I’m
Motomi Iio
Server
London,ON
Summary
Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills.
Talented Server bringing skills in order management, payment processing and upselling.
Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs.
Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
13
years of professional experience
1
Certification
Work History
Wing Wah Chinese Restaurant
Server
09.2024 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Konamon Bar RIKYU
Server
01.2024 - 07.2024
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cocokara Fine Corp.
Customer Service Representative
01.2012 - 01.2016
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Osaka City University, Osaka
Bachelor of Food and Nutritional Sciences
01.2012
, Osaka
High School Diploma
01.2008
Skills
- Exceptional customer service
- Strong Work Ethic
- Guest Engagement
- Language proficiency in English and Japanese
Vocationalexperience
- Server, Konamon Bar Rikyu, Osaka, Japan, 01/01/24
- Child Care Assistant, Little Gems International School, Osaka, Japan, 01/01/22 - 01/01/23
- Customer Service Representative, Cocokara Fine Corp., Osaka, Japan, 01/01/12 - 01/01/16
- Server, Royal Host, Osaka, Japan, 01/01/09 - 01/01/12
Languages
English
Full Professional
Japanese
Native or Bilingual
Salesandcustomerservice
- Operated point of sale devices
- Completed cash, debit and credit transactions
- Took customer orders and made recommendations based on customer preferences
- Maintained accurate cash balances
- Able to work efficiently in a fast-paced environment with tight deadlines
- Detail-oriented, efficient, and motivated with a positive attitude to work
Certification
Smart Serve Certificate (2024.9)
TOEFL95(2024)
Registered Dietitian(2012)
Timeline
Server
Wing Wah Chinese Restaurant
09.2024 - Current
Server
Konamon Bar RIKYU
01.2024 - 07.2024
Customer Service Representative
Cocokara Fine Corp.
01.2012 - 01.2016
Osaka City University
Bachelor of Food and Nutritional Sciences
High School Diploma
Smart Serve Certificate (2024.9)
TOEFL95(2024)
Registered Dietitian(2012)
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