Motahareh Rotivand
North Vancouver,Canada
Summary
Customer Service Representative with extensive experience in client relations and satisfaction. Proven track record of enhancing customer experiences through effective communication and problem-solving skills. Strong team player focused on achieving results and fostering long-term partnerships. Energetic and dedicated to driving business growth through exceptional service delivery.
Overview
10
10
years of professional experience
Work History
Cashier
Loblaws City Market
North Vancouver, Canada
10.2024 - Current
- Processed cash, credit, and debit card payments efficiently.
- Greeted and assisted customers with professionalism and friendliness.
- Ensured accurate transactions by issuing receipts promptly.
- Bagged groceries for customers, maintaining organization and speed.
Grocery
Loblaws City Market
North Vancouver, Canada
10.2024 - Current
- Maintained clean and organized store environment for optimal customer experience.
- Assisted customers with inquiries and product locations to enhance shopping efficiency.
- Checked product expiration dates and rotated stock to ensure quality.
- Updated price tags and priced items accurately to reflect current pricing.
- Conducted inventory counts weekly to support accurate stock management.
- Stocked shelves with products to maintain availability and presentation.
Cashier
Grab And Go restaurant
North Vancouver, Canada
07.2024 - 08.2024
- Processed customer orders for food and beverages efficiently.
- Handled cash and card payments accurately.
- Responded to customer inquiries regarding menu items and pricing.
Sales Associate
Madiran Home Appliances Superstore Inc
Karaj, Iran
11.2019 - 12.2023
- Cultivated positive relationships with customers, management, and team members to foster a collaborative work environment.
- Resolved customer complaints and concerns by maintaining comprehensive knowledge of company products and services.
- Evaluated and processed returns, exchanges, and voids to ensure compliance with company policies.
Customer Service Representative
Madiran Home Appliances Superstore Inc
Hashgerd, Iran
08.2015 - 05.2018
- Fielded customer complaints and queries, ensuring rapid problem resolution.
- Determined service needs through probing questions and accurately recorded information in electronic systems.
- Informed customers about billing procedures and processed payments efficiently.
- Provided assistance in setting up payment options to enhance user experience.
Skills
- In-store support
- Adaptive team player
- Computer proficiency
- Sales and customer service
- Customer relations
- Problem solving
- POS operation
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Cashier
Loblaws City Market
10.2024 - Current
Grocery
Loblaws City Market
10.2024 - Current
Cashier
Grab And Go restaurant
07.2024 - 08.2024
Sales Associate
Madiran Home Appliances Superstore Inc
11.2019 - 12.2023
Customer Service Representative
Madiran Home Appliances Superstore Inc
08.2015 - 05.2018