Most Liya
Dartmouth,NS
Summary
Dedicated and versatile professional with experience in customer service, administrative support, and team leadership across the healthcare, hospitality, and education sectors. Proven ability to manage multiple tasks efficiently while delivering exceptional service and fostering positive experiences for clients, guests, and students. Adept at scheduling, coordinating with various departments, training staff, and ensuring smooth daily operations. Strong problem-solving skills, attention to detail, and a passion for creating welcoming and organized environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Optometric Assistant
Bedford Eye Care Centre
01.2023 - Current
- Delivered exceptional customer service while efficiently managing multiple tasks, including handling inbound calls, scheduling appointments, and resolving patient inquiries.
- Scheduled and documented patient appointments with attention to detail, ensuring accurate records and important notes were maintained.
- Performed pre-testing procedures to support optometrists in conducting comprehensive eye examinations and providing personalized recommendations.
- Coordinated with insurance providers to verify coverage, facilitating seamless transactions for both patients and the practice.
- Assisted optometrists during eye examinations, contributing to accurate diagnoses and effective treatment planning.
- Educated patients on proper contact lens care, promoting eye health and reducing the risk of infections or complications.
- Managed out-of-office referrals to various medical professionals, ensuring continuity of care for patients.
- Processed payments, handled cash transactions, and promoted optical products, enhancing both patient experience and practice revenue.
Hotel Supervisor
Hampton Inn & Homewood Suites
01.2022 - 12.2022
- Managed hotel reservations, coordinating with multiple departments to ensure a seamless guest experience from arrival to departure.
- Partnered with management to analyze departmental performance, providing strategic recommendations for operational improvements.
- Enhanced guest satisfaction by delivering personalized services and addressing individual preferences.
- Minimized guest complaints by ensuring consistent, high-quality service across all hotel operations.
- Developed staff schedules, delegated tasks, and led the team in the absence of management to maintain smooth operations.
- Inspected guest rooms, suites, public areas, and furnishings to uphold cleanliness and quality standards.
- Led training sessions for new hires, fostering a collaborative work environment focused on teamwork and effective communication.
After School Program Leader
East Coast Varsity
09.2021 - 12.2021
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Managed behavioral issues and used positive behavior strategies for groups of up to 30 students.
- Developed strong relationships with parents, keeping them informed of their child's progress and involvement in the program.
- Scheduled mini-lessons, art projects, and unstructured playtime for school-age children.
Education
Diploma - Early Childhood Education
CBBC Career College
Dartmouth, NS08-2025
High School Diploma -
Dartmouth High School
Dartmouth, NS06-2020
Skills
- Outstanding communication skills
- Medical record management
- Optometric equipment operator
- Patient care excellence
- Appointment scheduling
- Insurance billing
- Eye health promotion
- Staff training and development
- Employee motivation
- Health and safety regulations
- VIP services
- Activity coordination
- Curriculum planning
- Assessment and evaluation
- Literacy development
- Project-based learning
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Full Professional
Certification
- First Air & CPR/AED Level C
- ECE Level 1
- Occupational and health & safety certificate
- WHMIS certificate
Timeline
Optometric Assistant
Bedford Eye Care Centre
01.2023 - Current
Hotel Supervisor
Hampton Inn & Homewood Suites
01.2022 - 12.2022
After School Program Leader
East Coast Varsity
09.2021 - 12.2021
Diploma - Early Childhood Education
CBBC Career College
High School Diploma -
Dartmouth High School
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