Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Green

Cranbrook,BC

Summary

To secure an administrative position where I can leverage my skills and experience to contribute meaningfully to your company, while advancing my professional growth.

Overview

9
9
years of professional experience

Work History

Optometric Assistant

Cranbrook Vision Care
11.2022 - Current
  • Accurately performed preliminary screening tests including OCT and Visual Field testing for five doctors in a timely manner, while building rapport with patients and ensuring their comfort.
  • Ensured quality control by verifying prescriptions, measurements (heights, prisms, PD’s) and other critical details on glasses.
  • Provided comprehensive education to patients on eye health related issues, enhancing their understanding and management of their conditions.
  • Provided one on one training on the use of soft, scleral and RGP lenses, ensuring confidence and competence for patients of all ages and abilities.
  • Managed billing processes efficiently, resolving any discrepancies promptly to maintain positive patient relations
  • Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
  • Enhanced patient satisfaction by providing efficient and friendly service during their visits.

Client Care Coordinator

Classic LifeCare
12.2019 - 09.2021
  • Performed primary responsibilities such as: coordination, scheduling, coaching/mentoring to enhance team performance.
  • Maintained consistent communication with both team members and Alberta Health Services, fostering a supportive, accountable, and transparent work environment.
  • Delivered exceptional customer service to clients/client families ensuring all needs were met with professionalism and care.
  • Demonstrated strong critical thinking and problem-solving skills, effectively managing multiple tasks and challenges in a high-stress setting.

Customer Service Representative

Wellworth Health
02.2019 - 11.2019
  • Successfully rolled out new products, software, and workflows at pharmacy partner locations, ensuring seamless integration and efficient operations.
  • Managed and nurtured customer relationships post-go-live, ensuring ongoing satisfaction and support.
  • Addressed and resolved client requests and complaints promptly, consistently meeting department goals and service level agreements.
  • Contributed to the design and development of EMR and Telehealth products, providing valuable input for improvements.
  • Assisted clinical team members with daily support and training for the EMR platform, enhancing their operational effectiveness.

Customer Service -Team Lead

CBI Home Health
03.2016 - 03.2018
  • Oversaw the customer service team for Calgary and Edmonton, ensuring consistent and effective support across both cities.
  • Upheld exceptional customer service standards internally, with referring agencies, and with all clients, ensuring a positive corporate reputation and satisfaction of client needs.
  • Prioritized clients concerns and urgency of calls that required medical input from clinical coordination team.
  • Executed employee performance evaluations with professionalism and positivity, consistently upholding CBI's mission, vision, and values.
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.

Education

Graduate Certificate - EMR- Emergency Medical Responder

SAIT
Calgary, AB

Certificate - Hospital Unit Clerk/MOA

Bow Valley College
Calgary

Secondary Training - Medical Terminology

Bow Valley College
Calgary

High School Diploma -

James Fowler High School
Calgary
2012

Skills

  • Proficient in Microsoft office and Excel
  • Substantial experience with Electronic Medical Record systems, demonstrating proficiency and depth of knowledge
  • Notable aptitudes for anticipating, identifying and addressing patient/ client needs
  • Self driven and proactive nature
  • Established reputation for handling stressful and high pressure situations calmly and with precision
  • Meticulous attention to important documentation and paperwork wherever necessary
  • Outstanding multitasking and problem solving capabilities

Timeline

Optometric Assistant

Cranbrook Vision Care
11.2022 - Current

Client Care Coordinator

Classic LifeCare
12.2019 - 09.2021

Customer Service Representative

Wellworth Health
02.2019 - 11.2019

Customer Service -Team Lead

CBI Home Health
03.2016 - 03.2018

Graduate Certificate - EMR- Emergency Medical Responder

SAIT

Certificate - Hospital Unit Clerk/MOA

Bow Valley College

Secondary Training - Medical Terminology

Bow Valley College

High School Diploma -

James Fowler High School

Similar Profiles

CREATE PROFILE
Laura Green