Mosopefoluwa Awe
Winnipeg,MB
Summary
Responsible and motivated college student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sleep Service Intake Support
Health Sciences Center - Clinical Health Psychology
Winnipeg, MB
05.2023 - Current
- Conduct interviews using standardized intake questionnaires for the online treatment program to verify eligibility requirements.
- Assist in the intake process for new clients, schedule and confirm patient appointments and consultations, and complete necessary paperwork.
- Work under the supervision of a Clinical Psychologist to ensure smooth patient flow
- Discuss and address high-risk cases with the Clinical Psychologist
- Developed an understanding of community resources available to clients and provided referrals accordingly.
- Monitor incoming emails from potential clients requesting assistance and respond appropriately.
- Collaborate with the clinical team to enhance the effectiveness of the treatment program
- Identify opportunities for improvement in the patient flow and flag them for consideration
- Communicate with patients empathetically to ensure a supportive and positive experience
Volunteer (Klinic Community Crisis Line)
Klinic community help centre
Winnipeg, MB
01.2023 - Current
- Offer callers peer counseling service
- Triaged crisis line callers with established screening and assessment techniques.
- Connected patients to trained workers to handle advanced mental health issues.
- Offered counseling and stabilization support to reintroduce calm in crisis situations.
Customer Service Representative
TTEC Solutions
Winnipeg, MB
01.2022 - Current
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Computed, recorded and proofread data or reports.
Covid vaccination worker
Shared Health
Winnipeg, MB
01.2021 - 12.2021
- Worked collaboratively with supervisors to ensure compliance with plans and specifications.
- Worked in fast paced and large volume patient care/customer service establishments.
- Was able to establish and maintain effective working relationships with patients, employees, and the public.
Education
Bachelor of Science - Psychology (Hons.)
University of Manitoba
Winnipeg, MB06-2024
Skills
- Analytical Problem-Solving Skills
- Research Skills
- Organizational Skills
- Software Skills (RStudio, SPSS, Excel)
- Critical and creative Thinking
- Article Writing
- Friendly, Positive Attitude
- Data Acquisition
- Statistical Analysis
- Patient Scheduling
Certification
- TCPS 2: Course On Research Ethics (CORE)
- Personal Health Information Act (PHIA)
Timeline
Sleep Service Intake Support
Health Sciences Center - Clinical Health Psychology
05.2023 - Current
Volunteer (Klinic Community Crisis Line)
Klinic community help centre
01.2023 - Current
Customer Service Representative
TTEC Solutions
01.2022 - Current
Covid vaccination worker
Shared Health
01.2021 - 12.2021
Bachelor of Science - Psychology (Hons.)
University of Manitoba