Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AASHUTOSH TILAK

Kitchener,ON

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Advisor II - Technical Support

Concentrix
08.2023 - Current

Troubleshoot basic to complex customer issues that are technical in nature; including hardware, software,

networking, or other designated client products.

Solving problem that are generally unstructured and require extensive use of conceptual thinking skills.

Assist external/internal users of the client's technical products or services; identify, investigate, research and

provide resolution to user questions and problems.

Clarify customer requirements; probe for understanding.

Prepare complete and accurate work including appropriately notating accounts as required.

Participate in activities designed to improve customer satisfaction and business performance

Team Member

Tim Hortons
06.2022 - 05.2023

Greeting Customer and taking orders

Helping in kitchen with preparing food and coffee

Taking Payments for orders as cashier

Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Line Cook

East Side Mario's
04.2022 - 06.2022

Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.

Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.

Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.

Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Quality Inspection

Job Shop Agency
02.2022 - 04.2022

Assisted with quality inspections and document editing.

Operating over head crane and moving heavy car parts

Daily use of Drills, Cutters and grinders to maintain parts structure by removing excessive metal parts from it

Performed final quality inspection of finished products based on established procedures.

Pizza Maker

Red Sawn Pizza
01.2022 - 02.2022

Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.

Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.

Managed inventory effectively, reducing food waste and controlling costs for the business.

Team Member

Wendy's
12.2021 - 12.2021

Making Sandwiches as per orders and fulfilling other order requirements

Cleaning and closing restaurant under guidance of supervise


Warehouse Worker

Onshort Agency
10.2021 - 12.2021
  • Collaborated with team members to complete complex projects on schedule and within budget constraints.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assembled pallets and crates for secure transportation of materials.

Education

Master of Engineering - Electrical and Computer Engineering

University of Windsor
Windsor, Ontario
06.2023

Bachelor of Engineering - Electrical Engineering

Dr. S. & S.S. Ghandhy Government Engineering Colla
Gujarat, India
01.2021

Skills

  • MS Office
  • MATLAB
  • PLC programming and Ladder logics
  • AutoCad and SCADA design
  • Algorithmic programming
  • Data analysis and Data Mining
  • Mathematical and Technical problem solving
  • Computer networking
  • Articulate Communication skills
  • Effective Organizational skills
  • Analytical Problem-solving skills
  • Team and Time management
  • Fast pace working and multitasking
  • Customer service and support
  • Follow-up customer calls
  • Clerical Duties (invoices, sales materials, Inventory)
  • Use of industrial tools
  • Troubleshooting Hardware and Software issues

Certification

SIEMENS center of excellence

Basic of AC-DC Drives (8 months)

Basics of induction motor (6 months)

Basics Of process instrumentation (5 months)

Industrial Automation Specialist - Trainee (1 year)

Professional Engineer of Ontario (EIT considered ) - Application under process

Timeline

Advisor II - Technical Support

Concentrix
08.2023 - Current

Team Member

Tim Hortons
06.2022 - 05.2023

Line Cook

East Side Mario's
04.2022 - 06.2022

Quality Inspection

Job Shop Agency
02.2022 - 04.2022

Pizza Maker

Red Sawn Pizza
01.2022 - 02.2022

Team Member

Wendy's
12.2021 - 12.2021

Warehouse Worker

Onshort Agency
10.2021 - 12.2021

Master of Engineering - Electrical and Computer Engineering

University of Windsor

Bachelor of Engineering - Electrical Engineering

Dr. S. & S.S. Ghandhy Government Engineering Colla

SIEMENS center of excellence

Basic of AC-DC Drives (8 months)

Basics of induction motor (6 months)

Basics Of process instrumentation (5 months)

Industrial Automation Specialist - Trainee (1 year)

Professional Engineer of Ontario (EIT considered ) - Application under process

AASHUTOSH TILAK