Mosam Patel

• Leading cross-functional collaboration with Digital Core technology teams to identify and analyze business needs, use cases, and data requirements for a cloud-based platforms.
• Partnering with data science teams to translate business requirements into actionable insights, leveraging advanced analytical techniques and AI/ML modeling on large datasets.
• Leveraged IBM Sterling File Gateway to consolidate and secure file transfers, implementing automated workflows and partner onboarding processes that improved data exchange efficiency and reduced operational costs by 30%.
• Successfully led multiple data migration projects, overseeing the end-to-end process of transferring large datasets to cloud-based platforms, ensuring data integrity, compliance, and minimal downtime while enhancing overall system performance.

• Spearheaded the optimization of ServiceNow Catalog Items, streamlining processes and aligning them with the overall Catalog framework, which reduced request fulfillment time by 40% using the automated workflows.
• Partnered with the ServiceNow Application Architects to design and implement innovative solutions for complex business requirements, enhancing system functionality.
• Contributed to strategic project plans and led Agile scrum ceremonies, fostering a collaborative and efficient development process.

• Led Agile Scrum ceremonies, including daily stand-ups, sprint planning, and retrospectives, to maintain project momentum and deliverables.
• Conducted workshops and sessions to gather detailed business requirements, ensuring alignment with business goals and stakeholder needs.
• Designed and delivered training materials and documentation to enhance user adoption and proficiency with the ServiceNow platform.
• Utilized ServiceNow Performance Analytics to create KPIs and generate performance reports, providing insights for continuous improvement.

• Developed and implemented short-term and long-term workforce plans aligned with organizational goals, including demand forecasting and scenario planning.

•  Provided the technical resolutions for internet connections, Wireless connections and Smart home monitoring systems.
• Network technology expert and resolved very complected technical issues for customers and achieved the highes customer satisfaction in a team.

• Worked closely with product development and engineering teams to provide feedback on product performance and customer issues, contributing to product enhancements.

• Conducted training sessions and created training materials for new hires and existing team members, enhancing their technical skills and product knowledge.

Co-Op

• Acted as a liaison between business users and the development team, ensuring clear communication and alignment on project goals and deliverables.

• Conducted detailed requirements gathering sessions with stakeholders to understand business needs and translate them into technical specifications for enterprise-level software applications.
• Collaborated with cross-functional teams to design and implement software solutions that support various business functions and processes.

• Software architecture and DB management.
• ASP.NET, C#, MVC, MS SQL, Azure, Visual Studio, SQL.
• Worked on creating Business specifications and Technical specifications documents.