Joshua Cavanagh
Owen Sound,Ontario
Summary
Dedicated manager with 16 years in retail and customer service. Possesses a firm commitment to customer service that has been described as “second-to-none” by employers.
Results-driven, leveraging 5-year proven ability to establish strong rapport with customers. Highly-knowledgeable in product and service offerings.
Overview
16
16
years of professional experience
Work History
Personal Banker
BMO
Owen Sound, ON
11.2022 - Current
- Advised customers on bank products, services and financial planning options.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Suggested tactics to improve banking functions and products.
- Integrated marketing promotions and programs into conversations to educate and inform customers.
- Identified financial needs of customers and presented appropriate product and service options.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Handle delicate situations navigating Estates and following procedures.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
Manager
Surplus Furniture
Owen Sound, ON
01.2021 - 02.2022
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
Financial Services Representative
PC Financial
Owen Sound, Ontario
01.2019 - 01.2021
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Collaborated with others to discuss new financial opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Handled all delegated tasks, including Payments and Rewards.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Exceeded targets month over month
Manager
EB Games
Owen Sound, ON
04.2009 - 01.2019
- Ensured that invoicing and inventory matched cost-of-goods-sold reports
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies
- Improved productivity initiatives, coordinating itinerary and scheduling appointments
- Supervised and trained up to 8 customer service team members at a time
- Met with associates individually to establish realistic monthly sales goals
- Led district conference calls with teams to update and align sales objectives
- Boosted earnings year over year by creating a positive atmosphere for customers and team members
Education
High School Diploma -
Beaver Brae Secondary School
Kenora, ONEB GAMES Manager Conferences (6 years)
Skills
- Top sales performer
- Customer service expert
- Superior communication skills
- Excellent multi-tasker
- Personnel training and development
- Organized
- Dependable and reliable
- Energetic work attitude
- Cash handling accuracy
- Effective team player
- Superb sales professional
- Strong communication skills
Accomplishments
- Sales Award winner, 6 consecutive years (2013-2018)
- All-Star Manager Award recipient, 4 consecutive years (2014-2017)
- Grew store revenue year-over-year
- Consistently generated additional revenue through skilled sales techniques.
Timeline
Personal Banker
BMO
11.2022 - Current
Manager
Surplus Furniture
01.2021 - 02.2022
Financial Services Representative
PC Financial
01.2019 - 01.2021
Manager
EB Games
04.2009 - 01.2019
High School Diploma -
Beaver Brae Secondary School
EB GAMES Manager Conferences (6 years)
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