Morteza Mirzaee
Scarborough,ON
Summary
Customer-oriented sales professional with 3 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Associate
Dollarama
09.2020 - Current
- Assisting customers with their inquiries, providing product information, and offering solutions to meet their needs
- Ensuring a positive and personalized shopping experience
- Promoting products and services, suggesting complementary items, and upselling to increase sales and meet revenue targets
- Restocking shelves, organizing merchandise, and ensuring that the store is clean, well-organized, and visually appealing
- Processing customer transactions accurately, handling cash, credit cards, or other forms of payment, and ensuring that the cash register balances at the end of the shift
- Keeping track of inventory levels, conducting stock checks, and notifying management when products need to be reordered
- Collaborating with other store associates and departments to ensure efficient store operations
- Scanning or manually entering the prices of items, totaling the purchases, and processing payments (cash, credit cards, gift cards, etc.) accurately and efficiently
- Greeting customers, answering questions about products or store policies, and ensuring a positive and friendly shopping experience
- Processing returns and exchanges according to store policies, and providing assistance to customers in resolving any issues
- Following all store policies, procedures, and guidelines related to cashiering, payment processing, and customer service
- Addressing customer complaints or concerns in a courteous and professional manner and seeking assistance from a supervisor if needed
- Reporting any suspicious behavior, cash discrepancies, or security concerns to a supervisor or manager.
Cashier
Kabul Bakery
09.2019 - 05.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
Faculty of Liberal Arts and Professional Studies Economics - Business Economics
York University
Toronto, ON07.2026
High School Diploma -
Stephen Leacock Collegiate Institute
Toronto, ON06.2022
Skills
- English
- Farsi/Dari
- French
- Payment Processing
- Customer Service
- Team Collaboration
- Customer Assistance
- Promotional Support
- Order Processing
- Sales Development
- Product Sales
- Stocking and Receiving
- Inventory Tracking
- Multi-Tasking Strength
- Fraud Detection
- Time Management
- Money Handling
Accomplishments
- Has obtained an average of at least eighty percent in any Grade 12 University preparation
- Participated in the language exchange at Stephen Leacock Collegiate Institute and received a certificate.
- Straight student in English,French, and Football.Dedicated to improving community through constant and consistent volunteer work.
- Received the highest score on a test out of a class of 30 as a result of dedication to learning.
Certification
Achieved the top score in French among a group of 30 students.
Received a certificate for participating in a student exchange program and actively assisted international students.
Languages
English
Native/ Bilingual
French
Professional
Persian
Full Professional
Timeline
Store Associate
Dollarama
09.2020 - Current
Cashier
Kabul Bakery
09.2019 - 05.2020
Faculty of Liberal Arts and Professional Studies Economics - Business Economics
York University
High School Diploma -
Stephen Leacock Collegiate Institute
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