Morgan Wyatt
Welland,Canada
Summary
Results-oriented professional with experience in administrative and front desk roles, notably at Steinbachs and Chapelle Professional Corporation. Excelled in file management and effective communication, enhancing office efficiency and client satisfaction.
Overview
11
11
years of professional experience
Work History
Receptionist/Administrative Assistant
Steinbachs and Chapelle Professional Corporation
Niagara Falls, Canada
02.2022 - Current
- Answer and direct phone calls
- Assist with client communications including invoicing, tax questions, client records
- File and sort large quantities of files
- Catalog and store aged files
- Sort and send mail
- Handle documentation with a high level of detail and care
- Take payments including POS, cash, cheque, e-transfer
- Ensure payments are accurately recorded in the system
- Prepare client's tax documentation for pickup
- Prepare business tax documentation for pickup
- Assemble and scan financial statements
- Have proper tax documents signed and stored (T183s, T2s, etc.)
- Competent use of the CRA services (web use and calling)
- Knowledgeable in iFirm
- Active communication with the partners on the status of current work in progress
- This employment includes a 10-month maternity leave
Front Desk Supervisor
Comfort Inn Fallsview
Niagara Falls, Canada
06.2021 - 02.2022
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Answer and direct calls
- Conducted training sessions for employees
- Managed a cash till
- Addressed complaints and issues
- Booked reservations
- Processed credit cards for billings
Guest Service Agent
DoubleTree by Hilton
Niagara Falls, Canada
11.2017 - 09.2021
- Answered inquiries about hotel services, facilities, and local attractions.
- Registered guests into the computer system accurately and efficiently.
- Processed guest payments quickly and efficiently.
- Provided information regarding room availability and rates to potential customers.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Operate the switchboard phone system for all incoming calls for the hotel
- Book and schedule corporate rooms for the sales department
- Conducted effective training sessions for staff
- Active member of the safety committee
- Manage and operate a cash till
- Organize and run spreadsheets
- Track and issue gift certificates
Front Desk Supervisor
Comfort Inn Fallsview
Niagara Falls, Canada
06.2016 - 11.2017
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Answer and direct calls
- Conducted training sessions for employees
- Managed a cash till
- Addressed complaints and issues
- Booked reservations
- Processed credit cards for billings
Administrative Assistant & Receptionist
E.S. Fox Limited
Edmonton, Canada
06.2013 - 06.2016
- Answered and directed phone calls
- Organized filing systems
- Assembled and managed spreadsheets
- Set up meetings and appointments
- Ran office safety meetings
- Assembled and tracked MSDS sheets
- Sorted and organized bid packages
- Ran gasket sales for the branch
- Ordered and stocked supplies for the office
Education
High School Diploma -
Lillian Osborne Secondary School
Edmonton, AB06.2013
Skills
- Efficient Data Entry
- File Management
- Effective Communication
- Sales
- Microsoft Office Suite
- Organizational skills
- Training & development
- Fast learner
- Microsoft Word
- Event Planning
- Team Leadership Experience
- Mail distribution
- POS
- Multi-line Phone Systems
- Time Management
Languages
- English, Advanced
- French, Beginner
- Spanish, Beginner
Timeline
Receptionist/Administrative Assistant
Steinbachs and Chapelle Professional Corporation
02.2022 - Current
Front Desk Supervisor
Comfort Inn Fallsview
06.2021 - 02.2022
Guest Service Agent
DoubleTree by Hilton
11.2017 - 09.2021
Front Desk Supervisor
Comfort Inn Fallsview
06.2016 - 11.2017
Administrative Assistant & Receptionist
E.S. Fox Limited
06.2013 - 06.2016
High School Diploma -
Lillian Osborne Secondary School
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