Army Basketball team player, Veterans Soldier Home Volunteer, Howard Gospel Choir section leader, Life Changers Ministries, Praise and Worship leader, World Aids Conference volunteer, Lupus Foundation volunteer, College Women's basketball
Morgan D. Banks
Winnetka,CA
Overview
13
13
years of professional experience
1
1
Certification
Work History
Airline Flight Attendant
Southwest Airlines
Las Vegas, NV
10.2019 - Current
- Provide information, guidance, and assistance for boarding and enhance passenger satisfaction by providing exceptional in-flight service.
- Conduct safety checks during all phases of flight.
- Demonstrate proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Comply with all aviation rules and regulations for safety and protection.
- Calmly assist emergencies and follow proper protocol.
Human Resources Sergeant
Arizona Army National Guard
Phoenix, AZ
07.2022 - 07.2024
- Partnered with senior leadership to establish and develop continuative HR processing
- Improved employee satisfaction by teaching comprehensive classes for online processes resulting in soldier self-proficiency.
- Administered payroll functions accurately and efficiently, ensuring timely compensation for all employees.
- Conducted military ceremonies to ensure pride and family/community participation.
Human Resources Sergeant
Raleigh Army National Guard
Phoenix, AZ
08.2019 - 06.2022
- Maintained over 300 personnel records and statistical data to establish accurate compliance with applicable regulations.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Monitored employee attendance and performance, addressing issues in accordance with Army policies and procedures.
- Liaised between multiple business divisions to improve communications within.
Human Resources Team Leader
United States Army
Fort Bragg, NC
01.2015 - 06.2019
- Properly maintained 150-200 personnel files at Brigade level.
- Managed sensitive employee relations issues with discretion and professionalism.
- Processed all personnel actions for Brigade, Battalion and Company levels.
- Conducted military ceremonies.
- Led and mentored six soldiers.
- Active Duty
Electronics Sales Associate
Walmart
Pensacola, FL
08.2013 - 11.2014
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Demonstrated extensive product knowledge to assist customers in making informed purchasing decisions.
- Maintained organized inventory, ensuring accurate stock levels and timely replenishment of merchandise.
- Implemented promotional strategies that increased store visibility and drove customer engagement.
Education
B.A. - Political Science major; Psychology minor
Howard University
Washington, DC05.2013
Skills
- Policy Improvement
- Data Evaluation
- Problem-Solving
- Attention to detail
Certification
- FAA certified
- Airborne qualified
- First Aid/CPR
- Arizona State Service Award 2023
- Army Commendation Medal 2019
- Army Achievement Medal (3x) 2017-2019
- National Conference on Undergraduate Research 2013 Abstract winner
- Daughters of the American Revolution Award recipient 2012
- Four year Army ROTC scholarship recipient 2008
Interests
Timeline
Human Resources Sergeant
Arizona Army National Guard
07.2022 - 07.2024
Airline Flight Attendant
Southwest Airlines
10.2019 - Current
Human Resources Sergeant
Raleigh Army National Guard
08.2019 - 06.2022
Human Resources Team Leader
United States Army
01.2015 - 06.2019
Electronics Sales Associate
Walmart
08.2013 - 11.2014
B.A. - Political Science major; Psychology minor
Howard University