Montserrat Villanueva Arellano
Richmond Hill,ON
Summary
Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Junior Sous Chef
El Bocho INC
05.2022 - 04.2024
- Prepped daily menu items to quickly deliver upon request.
- Oversaw cleanliness of each station in kitchen.
- Maintained inventory records and updated ordering systems regularly to ensure adequate stock levels based on anticipated demand.
- Planned and directed high-volume food preparation in fast-paced environment.
- Consistently met high standards of quality control by conducting thorough taste tests before serving each dish to customers.
- Delivered verbal culinary instruction and assignments to 5 kitchen staff members daily to promote successful dining experiences for clients.
- Evaluated employee performance and provided constructive feedback to support ongoing development within team.
Server Shift Leader
La Docena
04.2021 - 04.2022
- Cultivated warm relationships with regular customers.
- Promoted positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Server Trainer
Grupo Contramar
04.2020 - 04.2021
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to establishment.
Catering Staff Member
Lara Banquets
11.2016 - 03.2020
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Cleared dishes and glassware quickly following each course.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Promoted positive work environment through effective teamwork and collaboration among staff members.
Education
Diploma - Business Communication
Greystone College
Toronto, ON01.2024
High School Diploma -
Cecyt 10 "Carlos Callejo Marquez"
Mexico City 08.2016
Skills
- Kitchen leadership
- Work under pressure
- Safe handling
- Allergen awareness
- Exceptional customer service
- Strong Work Ethic
- Guest Engagement
- Memory retention
Languages
English
Full Professional
French
Limited Working
Spanish
Native or Bilingual
Certification
Food Handler Certification
Smart Serve
Timeline
Junior Sous Chef
El Bocho INC
05.2022 - 04.2024
Server Shift Leader
La Docena
04.2021 - 04.2022
Server Trainer
Grupo Contramar
04.2020 - 04.2021
Catering Staff Member
Lara Banquets
11.2016 - 03.2020
Diploma - Business Communication
Greystone College
High School Diploma -
Cecyt 10 "Carlos Callejo Marquez"
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