Montse Cruz
Claremont
Summary
Detail-oriented and bilingual professional skilled in customer service and effective multitasking. Committed to enhancing guest experiences and supporting team dynamics.
Overview
1
1
year of professional experience
Work History
Hostess and Server Assistant
Guss Bbq
Claremont, CA
05.2023 - 01.2024
- Greeted and seated guests, ensuring a welcoming atmosphere and smooth guest flow.
- Managed reservation system, optimizing table assignments for efficient service.
- Assisted in training new staff on customer service protocols and restaurant operations.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Monitored dining area to maintain cleanliness and organization throughout shifts.
- Handled guest inquiries and complaints promptly, enhancing overall satisfaction levels.
- Supported promotional events by coordinating seating arrangements and guest experiences.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Contributed to team efforts by communicating effectively during busy service periods.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
Sales Associate
Nekter Juice Bar Inc.
Claremont, CA
02.2023 - 05.2023
- Assisted customers in selecting juice blends and supplements based on preferences and dietary needs.
- Maintained cleanliness and organization of the juice bar, ensuring compliance with health and safety standards.
- Operated point-of-sale system for processing transactions accurately and efficiently.
- Prepared fresh juices and smoothies following standardized recipes to ensure consistency in quality.
- Handled customer inquiries and complaints professionally, contributing to positive store atmosphere.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared DoorDash and uber eats orders any online orders.
- Managed efficient cash register operations.
Education
Associate of Science - Film And Video Production
Citrus College
Glendora, CA06.2028
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Detail-oriented
- Interactive communication skills
- bilingual
Languages
Spanish
Full Professional
Timeline
Hostess and Server Assistant
Guss Bbq
05.2023 - 01.2024
Sales Associate
Nekter Juice Bar Inc.
02.2023 - 05.2023
Associate of Science - Film And Video Production
Citrus College