Montana Masson
Brandon,Canada
Summary
Highly motivated results-driven professional prepared for this role with experience in achieving significant impact through effective teamwork and flexibility. Strong focus on task completion, adaptability to changing needs, and collaboration. Key skills include problem-solving, communication, and project management. Known for reliability and commitment to excellence in every task. Diligent with solid foundation in industry practices and training methodologies. Successfully supported team projects and contributed to process improvements. Demonstrated strong analytical and problem-solving skills. Experienced with training programs and hands-on tasks related to industry. Utilizes strong analytical and problem-solving skills to support team objectives. Knowledge of industry standards and ability to adapt to evolving environments.
Overview
6
6
years of professional experience
Work History
Administrative Service Agent CR-04
Veterans Affairs Canada
09.2018 - Current
- Company Overview: Federal Government
- Assign Work Items for Case Managers (CM) and Veteran Service Agent (VSA) to complete for all the clients that are part of Veterans Affairs
- Building Weekly and Monthly call Schedules on Excel for staff in MB/SK
- Elevated the overall customer experience by consistently delivering personalized, attentive service and addressing client needs with urgency.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Coding credit card receipts using appropriate financial codes
- Answer questions to the best of my knowledge and ability or direct them to someone who can help
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Make sure Case Mangers/VSA know when and what clients have arrived for interviews and meetings
- Help any Veterans Affairs staff that needs help with anything in the office to the best of my ability, or direct then appropriately
- Setting up and booking any work-related staff travel (booking flights and hotels as well as setting up their meal plans)
- Mailing out files or any info allowed to be viewed by clients, as well as other department requesting personal info on clients and or next of kin
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Using the computer for writing emails and making spreadsheets
- Also using the computer to write Approval letters for medical organizations to allow clients to receive proper treatments
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Federal Government
Urea Trainee/Solution Operator
Koch Fertilizer Canada
03.2023 - 10.2023
- Producing UAN (Urea Ammonium Nitrate Fertilizer) as well as APP (Ammonia Poly Phosphate Fertilizer)
- Taking Samples to make sure fertilizer was on Grade
- Making any Changes that are necessary to the product
- Learned new materials, processes, and programs quickly.
- Transferring product from one Tank to Another
- Swing product to produce different fertilizer
- Replacing values when values are worn or leaking
- Attended training courses to build understanding of processes, techniques, and industry.
- Starting and stopping the different Plants when needed
- Streamlined the onboarding process for new trainees, reducing time to productivity.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Turning off and on pumps to set transfer speed and the amount and product being recycled
- Daily sampling for the lab and for records
- Building the APP Tube for each run Cycle
- Always cleaning and making sure plant was in running shape
Acting/Administrative Services Officer AS-02
Veterans Affairs Canada
04.2021 - 06.2022
- Company Overview: Federal Government
- Managing Administrative Staff daily and answering any questions that arise through the day
- Finding new tasks and assignments to give out to staff to keep them productive through the day, and to ensure operational requirements while completing my tasks
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Helping all staff with issues that may come up dealing with any assignments given
- Attend daily meetings to understand changes and issues that arise on the offices
- Improved department efficiency by streamlining and implementing policies and processes.
- Create call schedule for MB/SK staff to follow and to stay on task
- Daily Financial coding in SAP for all equipment ordered/Billed received
- Ordering replacement equipment though governments assist net channel
- Coding financial invoice statements for every company who we received invoices from
- Contacting different business via phone or email for services, info, and pricing
- Worked on the hiring process as a selection board member for the staffing of the Prairies Area (AB/MB/SK) CR-4 positions
- Training staff on new processes such as utilizing new financial accounting program SAP
- Setting up ergonomic assessments/Order proper equipment/Financial Coding all equipment ordered
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Federal Government
Senior Shipping Receiver
Four Seasons Sales
05.2018 - 08.2018
- Meet and greet all clients/customers, answered client/customer calls and transferring the call to the appropriate department depending on their request
- Received all incoming calls concerning parts while working front parts counter
- Working front retail parts with customers in person to determine which parts each customer need to be ordered, advising clients, selling, and installing parts as customers required and purchased
- Receiving parts daily from different manufactures and parts suppliers
- Ensured all parts were properly ordered and received in good condition as per order cards
- Matching parts to picture and measurements for proper fit and style of each part received
- Labeling each part as it arrives and making sure it is placed in its designated location through the IDS computer system
- Returning all parts that have been shipped incorrectly or damaged to the appropriate supplier
- Also distributed parts to the technicians making sure that all parts are not taken prior to being charged out through the computer system
- Travelled with senior technician to assist in the installation of larger parts items (fridges, awnings, etc.)
Education
Power Engineer Level 4A -
Red River Collage
05.2023
Diploma in Business Administration - Management
Assiniboine Community College
Brandon, MB05.2018
High School diploma -
Virden Collegiate Institute
Virden, MB06.2015
Skills
- Team Collaboration
- Documentation And Reporting
- Leadership Qualities
- Technical skills
- Cross-cultural understanding
- Operations Support
- Vehicle operation
- Proficient in microsoft
- Electrical systems installation
Languages
English
Full Professional
Timeline
Urea Trainee/Solution Operator
Koch Fertilizer Canada
03.2023 - 10.2023
Acting/Administrative Services Officer AS-02
Veterans Affairs Canada
04.2021 - 06.2022
Administrative Service Agent CR-04
Veterans Affairs Canada
09.2018 - Current
Senior Shipping Receiver
Four Seasons Sales
05.2018 - 08.2018
Diploma in Business Administration - Management
Assiniboine Community College
High School diploma -
Virden Collegiate Institute
Power Engineer Level 4A -
Red River Collage
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