MONTANA MACAULAY KYLIUK
SASKATOON,SK
Summary
A strong, confident, enthusiastic leader with the ability to increase sales and develop strategies to retain customers. Experienced and self-motivated, with over six years of managerial experience, and 16 years total of specializing in customer service, growing sales, and building relationships!
Overview
16
16
years of professional experience
Work History
Assistant Manager
Wilson’s Lifestyle & Landscape Centre
Saskatoon, Saskatchewan
10.2026 - Current
- Directed daily retail and landscape centre operations, ensuring smooth customer service and stock flow.
- Supervised day-to-day operations, achieving performance, quality, and service expectations.
- Supervised staff schedules, task allocation, and performance standards across sales and nursery teams.
- Coordinated plant, garden supply, and merchandise inventory, ensuring accurate stock availability to support customer needs.
- Resolved customer enquiries and escalations, supporting product selection and service satisfaction.
- Implemented merchandising standards, enhancing product presentation and elevating shopping experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Supplement Advisor/Supervisor-Seasonal
Herbs n Health
Saskatoon, Saskatchewan
06.2026 - 10.2026
- Advised customers on herbal supplements, vitamins, and wellness products tailored to individual needs, enhancing customer satisfaction.
- Recommended suitable products by clearly explaining ingredients, benefits, and usage instructions, helping customers make informed choices.
- Resolved customer questions about product selection, availability, and store policies.
- Maintained accurate knowledge of inventory to support informed product recommendations.
- Processed sales transactions while ensuring smooth, efficient customer service.
- Built customer trust through attentive service, product knowledge, and clear communication.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring clients received accurate and relevant advice.
- Operated POS system during opening and closing shifts. POS systems efficiently, balancing cash and deposits.
General Manager
The Joint Cannabis
01.2026 - 06.2026
- Developed and implemented strategies to increase sales and profitability.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Ensured compliance with local regulations and health standards in cannabis retail operations, safeguarding operational integrity.
- Mentored junior managers in leadership skills, fostering a culture of growth and accountability among staff.
- Coordinated budget implementations, employee reviews, training, schedules, and contract negotiations to streamline operational processes.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Monitored financial performance, set budgets, and controlled expenses to maintain financial stability and support long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Oversaw compliance with local regulations and health standards within cannabis retail operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
Territory/District Manager
The Joint Cannabis
05.2025 - 01.2026
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated rapport with employees to enhance morale and support retention efforts.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Oversaw location operations during opening and closing shifts and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Addressed customer concerns directly and implemented corrective actions to maintain positive relations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Facilitated motivational meetings and performance feedback sessions to strengthen team cohesion and morale.
Duty Manager
The Joint Cannabis
02.2025 - 05.2025
- Inventory Management: Overseeing inventory levels and conducting regular audits to minimize discrepancies.
- Engaged with customers to foster relationships and enhance loyalty.
- Conducted regular performance evaluations for team members and identified areas for improvement.
- Addressed employee performance issues by facilitating discussions with team members to identify solutions. to improve performance, professional conduct, and attendance reliability.
- Training Compliance: Ensuring team members adhere to safety protocols and compliance regulations specific to cannabis retail.
- Customer Engagement: Actively engaging with customers on the sales floor to enhance their shopping experience and address inquiries.
- Product Knowledge Training: Providing ongoing training sessions for staff about product offerings and customer interaction techniques.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored employee attendance and punctuality, addressing recurring issues to maintain team reliability.
- Assisted in recruiting, hiring and training of team members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Territory Account Manager
Jamieson Laboratories
02.2023 - 12.2024
- In charge of managing the accounts of over 500+ stores, ranging from food/drug mass, to independent health food locations, all over Saskatchewan. Trained staff members at each store to assist in sales growth, as well as implemented creative merchandising techniques.
Store Manager
Nutters Everyday Naturals
02.2021 - 02.2023
- Developed and maintained strong relationships with customers to ensure repeat business
- Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency
- Negotiated contracts with vendors to ensure competitive pricing and quality of products
- Trained and developed a team of 10+ employees, resulting in increased job satisfaction and morale
Vitamin Department Manager
Nutters Everyday Naturals
07.2020 - 02.2021
- Provided effective leadership and direction to department staff, resulting in a 20% increase in customer satisfaction and sales
- Assisted customers in addressing a variety of health concerns, and building trusting relationships in the process by sharing my knowledge
- Expert in increasing ‘units per basket’, all by displaying my passion and enthusiasm for the products
Supplement Advisor
Dad's Organic Market
07.2017 - 07.2020
- Provided customer education on health and wellness topics
- Developed and implemented individualized health and wellness plans for clients
- Collaborated with local health organizations to create a referral network for health services
- Taught fellow team members about wellness essentials
Social Media Manager
Dad's Organic Market
07.2017 - 10.2019
- Analyzed competitors’ social media activities to identify best practices and areas for improvement
- Collaborated with internal teams to ensure messages are consistent across all channels
- Managed and monitored social media accounts to ensure a positive brand image and respond to customer inquiries
Nutritional Consultant/Purchaser
Sangster's Health Centre
03.2016 - 07.2017
- Created nutritional plans to optimize customers’ health and performance
- Researched and identified new suppliers that provided higher quality products at competitive prices
- Developed a budget and monitored spending to ensure that the organization stayed within budget
Customer Service Teller
Bank of Montreal
12.2015 - 03.2016
- Processed deposits, withdrawals, transfers, and other banking transactions
- Balanced tills with little to no error
- Followed bank security procedures to protect customer data and assets
- Researched and resolved customer complaints in a timely and professional manner
Customer Service Representative
Indigo Books & Music Inc
07.2010 - 12.2015
- Promoted a customer loyalty program that increased sales
- Implemented a shelf-stocking system that increased the accuracy of inventory levels
- Created an in-store display that increased product visibility by resulting in an increase in sales
- In charge of balancing tills at opening and closing everyday, and processing customers’ transactions
Claims Representative
Manitoba Blue Cross
02.2015 - 11.2015
- Maintained accurate records of all claims activities
- Analyzed complex claims to determine validity and appropriate settlement amounts
- Submitted claims to insurance carriers for payment
- Assisted in the development of new claims processes and procedures
Grocery Sales Associate
Vita Health
04.2015 - 06.2015
- Assisted customers in locating products and providing product knowledge, resulting in an increase in customer satisfaction ratings
- Collaborated with store managers to ensure all shelves were properly stocked and items were properly rotated
- Managed the cycle counting inventory process and ensured accuracy of warehouse stock levels
Cash Supervisor/Customer Service Representative
Indigo Books & Music Inc
09.2012 - 04.2015
- Performed cash handling duties and reconciled daily cash transactions
- Implemented a system to track accounts receivable and accounts payable to improve cash flow
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
- Managed store cash flow, resulting in a X% reduction in losses due to cash shrinkage
Education
Practical Herbalist Diploma - Herbalism
Wild Rose College
Vancouver Island, BCSome College (No Degree) - Holistic Nutrition
Canadian School of Natural Nutrition
Winnipeg01-2015
Women’s and Gender Studies
University of Manitoba
WinnipegSacred Heart High School
YorktonSkills
- Customer Service
- Nutrition and Dietetics
- Implementing Planograms
- Cash Register Operation
- Loss Prevention
- Merchandising
- Retail Management
- Sales
- Sales Management
- Strategies of Pricing
- Managing Inventory
- Team Management
- Attention to Detail
- Hard Work and Dedication
- Interpersonal Skills
- Punctuality
- Leadership and team building
- Problem resolution
References
Available upon request
LANGUAGES
English
Availability
Open availability
Timeline
Assistant Manager
Wilson’s Lifestyle & Landscape Centre
10.2026 - Current
Supplement Advisor/Supervisor-Seasonal
Herbs n Health
06.2026 - 10.2026
General Manager
The Joint Cannabis
01.2026 - 06.2026
Territory/District Manager
The Joint Cannabis
05.2025 - 01.2026
Duty Manager
The Joint Cannabis
02.2025 - 05.2025
Territory Account Manager
Jamieson Laboratories
02.2023 - 12.2024
Store Manager
Nutters Everyday Naturals
02.2021 - 02.2023
Vitamin Department Manager
Nutters Everyday Naturals
07.2020 - 02.2021
Supplement Advisor
Dad's Organic Market
07.2017 - 07.2020
Social Media Manager
Dad's Organic Market
07.2017 - 10.2019
Nutritional Consultant/Purchaser
Sangster's Health Centre
03.2016 - 07.2017
Customer Service Teller
Bank of Montreal
12.2015 - 03.2016
Grocery Sales Associate
Vita Health
04.2015 - 06.2015
Claims Representative
Manitoba Blue Cross
02.2015 - 11.2015
Cash Supervisor/Customer Service Representative
Indigo Books & Music Inc
09.2012 - 04.2015
Customer Service Representative
Indigo Books & Music Inc
07.2010 - 12.2015
Practical Herbalist Diploma - Herbalism
Wild Rose College
Some College (No Degree) - Holistic Nutrition
Canadian School of Natural Nutrition
Women’s and Gender Studies
University of Manitoba
Sacred Heart High School