Summary
Overview
Work History
Education
Skills
Computer Skill
References
Languages
Accomplishments
Additional Information
Timeline
Generic

Monisa Sakhizada

Calgary,AB

Summary

To secure a position in well-reputed organization offering opportunity in all challenging environment for organization development and novel experience to contribute positively in achieving its goal. Knowledgeable and dedicated customer service professional with extensive experience multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Sales Ticketing and Call Center Member

Safi Airways
06.2014 - 07.2017
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Social Worker/Councilor

Sanga Amaj Treatment Center
03.2011 - 03.2013
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Supported clients and families with empathy and compassion during difficult times.
  • Advocated for clients to assure respected rights and wishes.

Counsellor

Employment Development Program (EDP)
08.2010 - 02.2011
  • Matched clients to open positions based on skills and work requirements.
  • Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
  • Led workshops for job seekers to provide information on job searching, application completion, and resume building.

Admin Assistant

Pesaran-e-Haidary Construction Company
06.2010 - 08.2010
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.

Education

Completed 14th Class from English Department - Education

Sayed Jamaluddin Afghan Teacher Training Institute
Kabul, Afghanistan

High School Diploma -

Malika Suraya High School
Kabul, Afghanistan

Diploma - Languages

Nazar Zulmai Science & Language Academy
Kabul, Afghanistan

Completed 14th Class from English Department -

Sayed Jamaluddin Afghan Teacher Training Institute
Kabul, Afghanistan

Studied New Intercom 4th & Headway Levels of English Language -

Nazar Zulmai Science & Language Academy
Kabul, Afghanistan

Skills

  • Problem Resolution
  • Team Building
  • Organizational Skills
  • Multitasking
  • Adaptable
  • Friendly and Outgoing
  • Punctual and Reliable
  • Patience

Computer Skill

  • Operating System (Doc & Windows XP)
  • Ms Office (Word, Excel, Access and Power point)


References

Available upon request

Languages

English
Professional Working
Farsi
Native or Bilingual
Pashto
Full Professional
Urdu
Professional Working

Accomplishments

I completed a comprehensive seven-day training program focused on drugs and their various types, counseling techniques, and the implementation of the RPP (Replace Prevention Program). The training took place from August 1, 2012, to January 16, 2012, and was conducted at the Sanga Amaj Treatment facility. This intensive training equipped me with a profound understanding of drug-related issues and the essential skills required for counseling and implementing effective prevention programs.

Additional Information

The Colombo Plan Drug Advisory Programme- Kabul, Afghanistan.

-Has Completed the CP-UNODC Joint Training for Afghanistan Treatment Practitioners

Timeline

Sales Ticketing and Call Center Member

Safi Airways
06.2014 - 07.2017

Social Worker/Councilor

Sanga Amaj Treatment Center
03.2011 - 03.2013

Counsellor

Employment Development Program (EDP)
08.2010 - 02.2011

Admin Assistant

Pesaran-e-Haidary Construction Company
06.2010 - 08.2010

Completed 14th Class from English Department - Education

Sayed Jamaluddin Afghan Teacher Training Institute

High School Diploma -

Malika Suraya High School

Diploma - Languages

Nazar Zulmai Science & Language Academy

Completed 14th Class from English Department -

Sayed Jamaluddin Afghan Teacher Training Institute

Studied New Intercom 4th & Headway Levels of English Language -

Nazar Zulmai Science & Language Academy
Monisa Sakhizada