Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

JESUS CUEVAS ALVAREZ

Healdsburg

Summary

Dynamic professional with experience at Redwood Credit Union, excelling in member service and problem resolution. Bilingual in English and Spanish, I leverage strong communication and financial transaction skills to enhance member experiences. A fast learner with a keen attention to detail, I thrive in high-pressure environments while consistently achieving quality metrics.

Overview

4
4
years of professional experience

Work History

Member Service Associate (MSC Call Center)

Redwood Credit Union
Santa Rosa
06.2025 - Current
  • Assisted members with account maintenance, digital banking navigation, card services, and problem resolution to enhance overall member experience
  • Ensured accuracy, confidentiality, and regulatory compliance while managing high call volume
  • Communicated financial information clearly to members, demonstrating effective communication, multitasking, and time-management skills while meeting call volume and quality metrics

Guest Service Agent

Montage International
Sonoma County
02.2023 - 08.2025
  • Provided personalized service to high-value guests, maintaining confidentiality.
  • Resolved guest issues promptly in fast-paced, client-facing environment.
  • Managed check-in and check-out processes efficiently for all guests.
  • Resolved guest inquiries and concerns promptly to ensure satisfaction.

Mechanical Assembly Intern

Micro-Vu Corporation
Windsor
01.2022 - 11.2022
  • Collaborated with engineers to streamline assembly processes.
  • Documented assembly procedures to support effective problem-solving.
  • Conducted quality control inspections on equipment and components for accuracy.

Education

Bachelor of Science - Business Administration, Finance Concentration

Sonoma State University
Rohnert Park, CA
05-2026

Associate Degree - Business Administration

Santa Rosa Junior College
Santa Rosa, CA
01-2024

Skills

  • Professional Communication
  • Team collaboration
  • Bilingual: English & Spanish
  • Problem resolution
  • Excel
  • Word
  • PowerPoint
  • Financial transactions
  • Valuation & Investment Concepts
  • Financial modeling
  • Fast learner

Timeline

Member Service Associate (MSC Call Center)

Redwood Credit Union
06.2025 - Current

Guest Service Agent

Montage International
02.2023 - 08.2025

Mechanical Assembly Intern

Micro-Vu Corporation
01.2022 - 11.2022

Bachelor of Science - Business Administration, Finance Concentration

Sonoma State University

Associate Degree - Business Administration

Santa Rosa Junior College
JESUS CUEVAS ALVAREZ