Monique M. Sciuto
Ojai
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
Pixie's General Store
08.2019 - 02.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Veterinary Assistant
Advanced Veterinary Specialists
07.2020 - 05.2022
- Advanced Veterinary Specialists is part of SAGE Veterinary Centers, a network of veterinary hospitals known for outstanding emergency, Surgical Specialist and specialty care on the West Coast and beyond
- As a Veterinary assistant at AVS I assist my surgeon in the care of our patients
- I perform an initial evaluation of the animal's condition, Communicating effectively and accurately to clients
- I perform physical exam; accurately counts heart, pulse rate, capillary refill time, mucous membranes, temperature and respiratory rate, assist in placing intravenous catheters, assist in taking and processing radiographs and performing advanced imaging, collect samples, clean and wrap wounds, filling medications, administer medication when needed
- I also perform basic lab work, including blood tests: PCV, CBC
- APTT, TP etc
- I help during patient examinations and surgical procedures by restraining animals when necessary, assisting my veterinary surgeon in the OR preforming all types of different surgeries: TPLO
- FHO, Fractures repairs, MPL
- TECA, PU etc
- When not in surgery or with our patients doing follow up appointments or new surgical consultations
- I help with stocking examination rooms or the OR with supplies
- I also clean, wash and sterilize our instruments and tools and ensuring that equipment is in working order and the OR is ready to go for the next surgery
- As a Veterinary assistant I also update patient files/ charts
- I Maintain a happy, collaborative and positive attitude under stressful situations.
Preschool/Infant Teacher
Holy Cross Preschool and childcare
06.2020 - 07.2021
- We provide regular teacher-child interactions that spark curiosity and socialization
- Playtime and experiences that help boost cognitive and motor skills
- There is daily teacher-family communication, including updates on each child's day
- A safe childcare environment where your infant has the freedom to move and explore
- All infants are cared for according to their individual needs
- Experienced and caring teachers
- Warm loving, safe environment with a focus on God's love
- A place to develop a sense of competence, self-worth, curiosity, creativity and imagination
- Daily activities that develop social, language, cognitive, motor, numeracy and literacy skills in preparation for kindergarten.
Surgical Technologist
Providence Saint Johns health Center Santa Monica
04.2016 - 04.2018
- Prepare, clean, and supply operating room with necessary equipment and instrumentation
- Assist surgeon with surgical procedures such as: Thoracic, Plastics, ENT, General Urology, General
- Surgery, OB-GYN etc
- Training on both Di Vinci robots XI and SI: Radical/Simple Prostatectomy, Laparoscopic Partial/Radical nephrectomy, OB/GYN- Hysterectomy, Hernia Repairs etc
- Properly handle and pass surgical instruments
- Accurately complete needle and sponge counts
- Maintain surgical asepsis
- Apply surgical dressings and bandages
- Complete efficient and timely room turn over
- Learn surgeon preferences
- Update and maintain surgeon preference cards
- Prepare and pull cases for scheduled procedures
Clinical Experience
SURGICAL, Providence Saint Johns health Center Santa Monica
09.2016 - 04.2017
- Maintain and monitor aseptic technique/sterilization
- Identify and prepare appropriate instrumentation, supplies and equipment based on each surgical procedure
- Work collaboratively with peers, leadership team and surgeons
- Utilize surgeon’s preference card to check with each case
- Compliments the surgeon during a surgical procedure with a high degree of efficiency
- Anticipates physician’s every move; patient’s needs during the case.
Veterinary Assistant
Poway Animal Hospital
02.2000 - 10.2004
- I cared for animals under the supervision of my veterinarian Dr
- Smith
- I was responsible for feeding, bathing, and exercising the animals, and restrain them during examinations treatment, and assist when needed in or for surgeries
- My daily Responsibilities and duties for the animal hospital was to perform all aspects of routine pet care
- Feed animals and monitor whether they're eating
- Bathe pets when necessary
- Exercise the animals
- Assist veterinarians and vet technicians with lab work
- Clean, sterilize, and maintain kennels, operating rooms, examining rooms, cages, and surgical equipment
- Comfort and restrain pets during examinations and care
- Provide first aid to pets in an emergency, stabilizing them until a doctor can take over
- Administer medications to pets
- Perform some clerical duties.
Education
Associate's Degree - Surgical technologist
Concorde Career College
04.2017
High School Degree -
Poway High School
06.2004
Skills
- Adaptability
- Collaboration/Efficient team player
- Decision making/Problem solving
- Empathy
- Leadership
- Multitasking
- Self-motivation
- Time management
- Strong customer service skills
- Quick learner
- Detail-oriented
- Strong communication skills
- Strong organizational skills
- Proficient in: Microsoft office (Word, Excel, PowerPoint etc)
- Meal Preparation
- Product and Service Sales
- Store Opening and Closing
- Inventory Tracking and Management
- Retail Effectiveness
Timeline
Veterinary Assistant
Advanced Veterinary Specialists
07.2020 - 05.2022
Preschool/Infant Teacher
Holy Cross Preschool and childcare
06.2020 - 07.2021
Assistant Store Manager
Pixie's General Store
08.2019 - 02.2023
Clinical Experience
SURGICAL, Providence Saint Johns health Center Santa Monica
09.2016 - 04.2017
Surgical Technologist
Providence Saint Johns health Center Santa Monica
04.2016 - 04.2018
Veterinary Assistant
Poway Animal Hospital
02.2000 - 10.2004
Associate's Degree - Surgical technologist
Concorde Career College
High School Degree -
Poway High School
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