Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Brown

Nanaimo,BC

Summary

  • Experienced and dependable Sales Associate with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace.
  • Safety-conscious with a strong work ethic and the ability to adapt to different environments.Ready to contribute to a dynamic team and make a positive impact.
  • Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Boathouse
Nanaimo, British Columbia
05.2024 - 10.2024
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Completed frequent walk throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Sales Associate/ Hardgoods Lead

JYSK
Nanaimo, British Columbia
08.2016 - 07.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Trained new employees on the use of computer systems related to ordering and tracking hard goods inventory.
  • Organized stockroom shelves according to size, colour or style.
  • Monitored stock levels, reordered supplies as needed, and maintained inventory records.
  • Inspected incoming shipments for accuracy before placing them into inventory storage areas.
  • Managed product placement in store to maximize visibility and sales.
  • Developed displays that showcased new products effectively, while also highlighting existing items.
  • Conducted regular reviews of product assortment to ensure appropriate mix of products was available.
  • Coordinated with warehouse personnel regarding delivery schedules for orders.
  • Organized regular workplace inspections for health and safety hazards.
  • Enforced compliance with company regulations regarding health and safety measures.
  • Implemented procedures to improve occupational health and safety.
  • Followed all company policies regarding health and safety standards.
  • Provided training on health and safety topics for employees.
  • Responded promptly to employee complaints concerning health and safety matters.
  • Participated in joint health and safety committee meetings; provided input into recommendations regarding work processes which would improve worker health and safety conditions.
  • Maintained a safe work environment by adhering to safety protocols at all times.

Education

GED -

John Barsby High School
Nanaimo, British Columbia
06-2013

Bachelor of Arts -

Vancouver Island University
Nanaimo, BC

Skills

  • Delegation and Supervision
  • Staff Training and Development
  • Interpersonal Skills
  • Attention to Detail
  • Problem-solving aptitude
  • Negotiation and Conflict Resolution
  • Team building
  • Adaptability
  • Reliability
  • Professional and Courteous
  • Technical Proficiency
  • Self Motivation
  • Teamwork and Collaboration
  • Customer Service
  • Multitasking
  • Idea Development and Brainstorming
  • Goal Setting
  • Task Prioritization
  • Adaptability and Flexibility
  • Dependable and Responsible
  • Safety Standards and Compliance

Timeline

Assistant Store Manager

Boathouse
05.2024 - 10.2024

Sales Associate/ Hardgoods Lead

JYSK
08.2016 - 07.2024

GED -

John Barsby High School

Bachelor of Arts -

Vancouver Island University

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Chelsea Brown